helen wiener

government employee at picatinny arsenal

About

Government Employee at US Department of Defense

Country

united states

City

new york

Industry

biotechnology

Skill

writing, learning center, consulting, sound, waterfall, media processing, audio conferencing, vendors, windows, tone, tcp/udp, release notes, research proposals, schering plough, apis, labview, logical approach, business requirements, traceability, detection, probes, secret, modification, t.38, computer science, patents, integration, isdn, metrics, mysql, ied, methodical, gap, powerpoint, defense, linux, sdlc, detail oriented, photoshop, system, telecommunications, frontpage, defect tracking, rtp, publishing, wireshark, test data, sage act, reports, internet protocols, sold, strategies, technical documentation, microsoft excel, testing, clearquest, snagit, enterprise software, end users, software quality assurance, project management, american, reporting, chicago, dialogic, guides, analysis, root, data transport, e1, query analyzer, threads, test planning, jersey, voip, fix protocol, training manuals, operating systems, applications, intel, communication, schedules, dna, quality assurance, sip, summaries, retail software, html, quality system, t1, beads, queries, technical support, security clearance, title iv, documentum, project, contractual agreements, software development life cycle, armor, fax, unix, dod, media, computer proficiency, windchill, multimedia, protocol stacks, e commerce, hunter, multi tasking, h.323, logic synthesis, testability, new york, regression testing, visio, software, image capture, udp, microsoft word, test cases, india, matrices, libraries, deadline, phi beta kappa, pstn, risk, problem solving, ser, adobe creative suite, rtcp, deliveries, automation, white papers, signalling, cas

Experience

technical writer--contract position

stryker

2008-1 - 2008-1 · 1 mo

Wrote Standard Operating Procedures (SOPs) for a medical device company. Under tight schedules delivered documents on time for an FDA visit.

technical writer

picatinny arsenal

2009-4 - Present · 17 yrs 6 mos

software quality assurance

bioarray solutions

2006-1 - 2008-1 · 2 yrs 1 mo

Software Quality Assurance and Technical Writer for a biotechnology company involved in microarray analysis of DNA.

test engineer

intel corporation

1998-1 - 2006-1 · 8 yrs 1 mo

* Presently working as a test engineer testing VoIP (Voice over IP) product line. * Creation of test plans, execution of test cases and preparation of validation documentation * IP testing-familiar with H245, SIP, H323, RTP, Coders, Sniffers * Lead technician for ISDN testing * UNIX/Linux , Windows testing * Writing Test Plan for Performance Tests * Wrote test procedure and work instruction documents * Interpretation of logs and sniffers for failed tests * Coordination with developers to ascertain cause of test failures

consultant

datatec

1996-1 - 1998-1 · 2 yrs 1 mo

president

rosenblum business services

1900-2 - 1900-2 · 1 mo

* I started my own computer consulting company and have consulted for the following companies. * Consulted for Johnson & Johnson (PRI) * Researched, developed and wrote customized manuals and help files for Documentum. * Trained end users in Documentum. * Involved in rolling out training for the Documentum pilot. * Researched and wrote documentation for the FDA submission process. * Consulted for Schering Plough Research * Researched and developed training for FDA regulatory styles. * Trained document-processing department in Windows, MS Word, and FDA regulatory styles. * Consulted for Union Camp * Researched, developed and wrote production run books and a production control manual. * Consulted for Datatec Industries * Supplied technical support in a LAN and WAN environment. * Administrated the Internet. * Researched, designed and wrote all technical documentation and training materials. * Trained end users.

sales and marketing and training systems division

xerox

1984-1 - 1992-1 · 8 yrs 1 mo

* I was responsible for the sale of laser printers in a mainframe and LAN environment. * Researched legal marketplace via questionnaires and interviews. Efforts resulted in start-up vertical marketplace with sales of 536% of plan, placing second in the nation for sales revenue. * Trained general line sales representatives in recently introduced technical aspects of Ethernet. * Implemented internal strategic plan for interface between software and Xerox output devices. Sales scenario selected by Xerox as demonstration video for internal education. * Won first place for top performance. * Coordinated and implemented large customer seminars. * Researched and wrote customer work flow analysis; analyzed and interpreted statistical surveys of customer needs