Scott Heintzeman

Chief Operating Officer

About

Scott Heintzeman has a long history of developing highly effective Operations & Support Teams that have developed strategic and innovative solutions to provide excellent customer service and achieve exceptional business results. For 36 years within Carlson Companies International he held numerous executive positions, from Hotel General Manager to CIO for Carlson Marketing Worldwide. Leadership, Teamwork and exceptional Client Care have always been his central strategic themes. Today, Scott is honored to hold the position of COO for one of the most prestigious groups of retina specialists in the country, Retina Consultants of Minnesota (RCM). RCM (formerly VRS) is comprised of 21 highly acclaimed physicians and 240 dedicated support staff with 9 primary offices in the Twin Cities, St. Cloud, Mankato and Duluth. http://www.RetinaMN.com Personal Specialties: Leadership Development Team Alignment & Motivation Business Strategy Business Process Improvement Revenue Growth Cost Management Performance Measurement and Analytics Business Systems Operations Management

Country

United States

City

Minneapolis

Industry

Medical Practice

Skill

Strategy, Business Process Improvement, Leadership, IT Strategy, Process Improvement, Management, Analytics, Leadership Development, Strategic Planning, Business Strategy, Business Planning, Vendor Management, Entrepreneurship, Information Technology, Project Management, Operations Management, Program Management, Hospitality Management, Customer Relationship Management (CRM)

Experience

Chief Operating Officer

Retina Consultants Of Minnesota (RCM)

2014-1 - Present · 12 yrs 9 mos

Edina, MN

At RCM, we exist to serve our patients. We will provide the best available medical skills, technology, and service. We will be their advocates. We will care for our patients as if they were members of our own family. We will treat our patients with respect, dignity and kindness. We will accomplish this by perpetually investing in the growth and development of our Team, and by creating a workplace culture that values personal accountability, productive teamwork, and mutual respect.

President

Solid Rock Professional Development, LLC

2009-10 - 2013-12 · 4 yrs 3 mos

I work with C-Level Leaders that desire to achieve significant business improvement by leveraging Technology for Revenue Growth, Process Improvement and better Performance Analytics.

Interim CIO

AIC

2011 - 2012 · 1 yr

Greater Minneapolis-St. Paul Area

Helping businesses improve their top-line and bottom-line performance with Business Technology Management.

VP - CIO

Carlson Marketing

2005-6 - 2008-10 · 3 yrs 5 mos

Marketing Services for Fortune 100 Companies

VP - CIO

Carlson Rezidor Hotel Group

1972 - 2005 · 33 yrs

Responsible for enabling all information and technology aspects of the Carlson Hotels business plan, including marking with technology, CRM, data mining, revenue growth, and customer service and support.