heidy malaver

*  Caseworker for the Latin American community in London. *  Experience working with an extremely wide variety of people and age groups from a range of backgrounds who have difficulty communicating their queries. *  Good working knowledge of the voluntary sector and welfare and housing rights and entitlements. *  Support the center with administrative tasks. *  Face to face and telephone customer service for the center.

*  Supported branch manager and deputy branch manager in achieving the best customer service scores for the central London group. *  Coached and mentored newly recruited staff on their training and development to achieve the required level before their sign off stage, achieving 100% record. *  Supported and guided team to achieve key performance indicators and budgets for the branch. *  Responsible for the branch staffing on a daily basis. *  Achieved 100% score on several mystery shopper visits to the branch. *  Provided face to face service to customers that used branch. *  Deliver no till discrepancies during time on the tills.

*  Received incoming telephone call, email, faxes concerning order processing and further product information, always maintaining every customer informed on the progress of their cargo. *  Managed full support of order process and imputed data into companies IT program always achieving high levels of accuracy. *  Accountable for all documentation at every stage and with every internal and external department. *  Offer full support to field based sales staff located throughout Europe, North, Central and South America driving sales and managing the image of the company. *  Feedback Senior Manager on customer service and marketing issues being key member of rapid action teams for the department.

*  Updated the chamber’s members list by creating a brand new data base that helps attend for the chamber’s customers in a more efficient way. *  Support the planning and implementation of the chamber events. *  Point of contact when members, companies or governmental entities’ contact the chamber. *  Deal with all queries that come through the service desk and direct to the relevant departments within the chamber. *  Responsible for all administrative tasks and invoicing processes for the chamber. *  Provide face to face and telephone customer service for the chamber.