Heidi Njegovan

AMBYTH CHEMICAL COMPANY, Seattle, WA June 2023 – Present Imports/Operations Manager, June 2023 – present Work cross-functionally with out-of-state team to track overseas cargo shipments from purchase order to US port of entry to 14 warehouses. • Manage $3 million in shipments on the water and $4 million in inventory across 14 warehouses. • Negotiate rates and foster relationships with trucking companies to assure lowest freight costs. • Minimize delays in shipping and cost overruns across complex international logistics channels. • Implemented digital filing system in Google Drive to allow visibility, working with newly-expanded off-site sales and customer service team. Improved productivity by 25% while increasing accuracy. • Streamlined order tracking system procedures, improving visibility and accuracy in forecasting overseas import shipments.

Managed loyalty marketing, reporting, events and strategic planning to increase club enrollment, DTC programming and sales, retention strategy development and implementation across seven WA/OR wine clubs/loyalty programs. Budget and indirect P&L responsibility. • Managed a team of 12 focused on club member experiences, and consistently achieved KPIs of wine club revenue goals, average order value, and growth and retention goals. • Planned and executed member surveys in order to re-imagine member experiences, member benefits and growth strategies. Planned and executed sold-out events, consistently exceeding event sales goals and other member satisfaction metrics. • Managed fulfillment calendar and wine selection process (5-yr plan). Managed club email marketing and communications calendar. • Developed DTC wine sku and pricing strategy across 10+ brands, including managing demand planning for 100+ DTC wines per year, with a strategy of increasing profits while managing fluctuating membership levels. • Exceeded total WA club contribution to our original budget for 2022 by 2% in a challenging year for the company.

Managed 200 key accounts and 7 distributor teams to achieve case sales and distribution objectives. • Consistently achieved KPIs within selling territory to achieve annual bonus and region profitability. • Effectively represented SMWE to the trade and consumers in Western WA, representing 3.5 million cases. • Spearheaded and presented distributor launch events which drove successful new Washington, Oregon, California and import product sales. • Chilean Wine Salesperson of the Year 2016, Region of the Year 2015 and 2013.

Managed a team of 5 Sales Representatives in high-volume Seattle territory. Sold new distribution, menu features, and promotions to high volume bars and restaurants. Worked closely with suppliers to strengthen relationships in accounts and achieve team sales quotas. Created training and selling programs for restaurant and bar staff, coached Sales reps on how to sell total wine portfolio in their territories. • Educated restaurants and distributor teams on wine knowledge and product mix to maximize sales. • Successfully led customers through Liquor Privatization in Washington State.

- Increased distribution and created programs that built sales volume in independent and chain retail and restaurants. - Achieved MVP Award for Sales Excellence 2010.

Managed a staff of 7 Administrative Assistants in support of 150+ Sales Reps, Managers, and Merchandisers. Sold in high-volume chain accounts to maximize sales goals and incentives. Consistently achieved monthly and quarterly goals.