Heidi L.

Built the talent acquisition function from scratch - identify, implement and administration of the applicant tracking system Create and implement recruiting process and efficient talent attraction Responsible for full life cycle recruiting, as well as employing and overseeing behavioral assessment tools during recruitment process. Partner with Hiring Managers to identify hiring needs and workforce planning strategies Lead the intern program from beginning to end – champions college recruiting efforts in partnership with colleagues, alumni and other key internal stakeholders. Authors templates, tools, documentation and notifications for Talent Acquisition activities. Own tools, vendor relationships and processes to ensure selection and onboarding the right talent in accordance with the dynamic needs of the organization. Leads compliance, process development, and training of our ATS to ensure consistent utilization within the Human Resources function and across the organization for internal customers. Research and recommend new sources for active and passive candidates. Access the most effective sources for drawing a strong candidate pool by posting openings online, with professional organizations and other appropriate venues

Enhance and facilitate new hire welcome, orientation process, and communications to both new associates and hiring managers to ensure a smooth first day. Process all new hire I-9s. Maintain companywide H-1B files (posting, documenting, removal, filing, audit), work closely with attorneys to ensure all necessary documents are compliant and prepared for audit. Conduct Exit Interviews for outgoing associates Create and implement new associate welcome gift for corporate new hires – no gift was given prior. Collaborate with and/or provide administrative support (as needed) to HR Leadership, Internship Program, Excel Leadership Program, Total Rewards, etc.

Key areas of recruitment: Data Analytics | Project Management | Procurement Foster and build relationships both internally and externally Collaborate with departments | advise key stakeholders to determine hiring needs Full-cycle recruitment | tracking candidate progressing ATS and providing regular updates Talent sourcing utilizing multiple tools Manage relationships with both passive and active candidates

Support HR related event and administrative functions Accurately enter & update record changes/information in the HRIS Create and/or edit job descriptions within ATS Educate and collaborate with hiring managers throughout the employment process & assist as needed Assist with employee filing & recovery Conduct background check and process hiring forms Create, post, and maintain requisitions Communicate with hiring managers on applicant/requisition progress, challenges, and recommendations New Employee Onboarding (collect and input tax forms, I-9, direct deposit, inquiries, guidance) Assist HR manager with employee requests Participate in new ATS creation and configuration Communicate new opportunities via Campus Mail as well as external pipelines Assist with day-to-day office functions (mail, office orders, filing, etc.)

Key areas of recruitment: Human Resources | Project Management | Business Planning | Data Analytics Internships | Field Technician | Maintenance Technician | Cable Plant Construction | Design High volume and executive full-cycle recruitment: Sourcing, review applicant information, screening, interview scheduling/follow-up, and execute job offer process within strict compliance timelines Impromptu reporting and data Facilitate Regional Retention Committee meeting and presentations with senior leadership Promote equal opportunity employment by analyzing results of outreach efforts and modify recruitment efforts based on those results Build relationships with community partners & develop a pipeline for future hiring needs Post and maintain job postings via social media and various other platforms Coordinate employee engagement activities, job fair participation/attendance with business leaders, candidates, and agencies. Educate supervisors on EEO/FCC compliance policy Support leadership initiatives by developing and implementing ideas Provide regular communication, counsel, support and guidance to people leaders Conduct employee experience feedback communications to promote retention & growth Coordinate and conduct leader training for hiring and development Maintain accurate and up-to-date recruitment and applicant files Internship Recruitment - full cycle recruitment, orientation, perform weekly intern touch-base throughout the internship Plan and execute holiday events and employee engagement activities/events for the Regional Office Accolades: ➢ Hand selected to participate in Charter’s Future Leaders Program recruitment efforts, working with universities throughout the country to spread interest and awareness to undergraduate and graduate students ➢ 2019 - Top 20 Charter Field Operations Recruiter Nationwide (out of 250+ Field Ops Recruiters). Note that Charter halted most high-volume recruiting activities in 2020 due to Covid.

Serve as back up to Regional Recruiters for requisition overflow Manage flow of applicants through the recruitment process – from screening candidates, scheduling interviews, to bringing new employees on board. Interact with department heads to coordinate the recruitment and hiring of new employees Process requisition requests and route for approval Provide reporting as requested to support and analyze business needs Coordinate job fairs and events, payments of expenses incurred, maintain records of recruitment activities

Responsible for payment of expenses incurred by the Regional Office – accounts payable/receivable Interview Scheduling on behalf of Sr. Dir. Human Resources Oversee/coordinate all office activities as well as various administrative functions Monthly expense reconciliation for multiple executives Schedule meetings & conference rooms with all appropriate attendees; record meeting minutes Assists in correspondence, including e-mails, legal documentation, visitors, and such; obtain and furnish information on behalf of RVP or by request of executive staff; prioritize supporting communications to ensure awareness of key issues. Arrange travel and all associated events for executives; recommend/assist in travel arrangements for visiting executives. Organize and prepare complex documents requiring the integration of multiple office technology and software applications. Research, compile and analyze information and data relevant to Regional Field Operations Daily report creation and distribution Special assignment/project completion [by request of HR, Financial Planning, Outside Plant Construction] Daily reporting and disbursement [for Financial Planning Department] Contact contractors for Statement of Work renewal [for Outside Plant and Field Operations] Prepare Statement of Work contract reports for further processing and analysis Prepare and maintain confidential information and data Schedule and maintain calendar of appointments, meetings, travel itineraries and coordinate related arrangements. Complete monthly audits Executive event planning and coordinate functions

Discuss billing questions and service concerns with customers; resolve non-payment of bills; assess customer needs, promote the sale of Charter products and services to new and existing customers Troubleshoot and diagnose service complaints Generate and place new installation orders, service orders for disconnects and service changes; scheduling appointments accordingly; prepare associated paperwork for work orders; process special requests for services; input orders into system Research customer complaints and process billing adjustments Perform general counter functions including receiving cash and hand delivered payments from customers and entering payments into the billing system Accurately process daily payments and balance cash drawer Track, issue and receive cable telecommunications equipment Actively engage in continuous training through Charter University and other related training programs