Heidi Worley

Customer Benefit Advisor @ Unum

About

I am a graphic designer who has a passion for creating innovative, high-quality designs that not only meet needs, but exceed them. A creative thinker, I love to use my design, innovation, communication, and writing skills to meet goals and exceed expectations. Graduating Summa Cum Laude in December 2022 with my Bachelor of Fine Arts in graphic design from Liberty University, my work experiences have afforded me a comprehensive skill set in print & web design, digital marketing and communications, public affairs, and community outreach.

Country

United States

City

Chattanooga

Industry

Insurance

Skill

Hootsuite, Illustrative, Graphics, Digital Media, Creativity Skills, Design, Email Marketing, Creative Problem Solving, Empathy, Graphic Design Principles, Attention to Detail, Marketing, Social Media Communications & Outreach, Communication, Microsoft Office, Writing, Social Media, Print Publication Design, Editing, Creative Writing

Experience

Customer Benefit Advisor

Unum

2024-3 - Present · 2 yrs 7 mos

Chattanooga, TN

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Collaborated with team members to develop best practices for consistent customer service delivery. • Developed strong product knowledge to provide informed recommendations based on individual customer needs. • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.