Heer Shaikh
Customer Success Manager @ Windfall
About
10+ years experience of managing customer success and strategic partnerships in high growth environments. Deep expertise in data analytics for customer implementations, building customer health scoring models, renewal forecasting, and proven track record of improving net retention.
United States
San Francisco
Computer Software
Customer Relationship Management (CRM), Data Analysis, Statistical Data Analysis, R (Programming Language), Customer Success, Communication, Strategic Planning, Contract Management, Strategic Initiatives, Management Consulting, Key Performance Indicators, International Relations, External Relations, People Skills, Team Leadership, Leadership Development, Market Research, Organizational Development, Teamwork, Team Management
Experience
Customer Success Manager
Windfall
San Francisco, California, United States
Advisory Board Member
Oakland Public Education Fund
Customer Success & Product Manager
Amoofy
San Francisco, California, United States
Customer Success Manager
ParentPowered Public Benefit Corporation
San Francisco Bay Area
-Manage strategic partnerships with government agencies and school districts; scaling enrollment in ParentPowered programs by over 500,000+ students -Manage a portfolio of 150+ government agencies, school districts, non-profits, and community-based organizations in the early education and K-12 industry - Manage cross-functional support for partnerships across product, engineering, content, and marketing teams
Data and Technology Lead - Pre-K for All Outreach
NYC Public Schools
New York, New York, United States
Supporting the outreach data and technology needs for the mayor’s early childhood education initiatives for NYC - Pre-K and 3K For All, with a special focus on low SES and immigrant communities - Developed the data-informed policy for the Pre-K for All outreach team of 40 to support enrollment in early childhood programs across NYC -Managed a data-informed strategy for a paid-media campaign for Pre-K and 3K for All in 10 languages across NYC -Conducted spatial analysis for students in shelters and temporary housing to match them with nearby Head Start programs -Designed the process workflows for the Microsoft Customer Relation Management tool (CRM) to improve data collection and systems integration
Science-based Innovation - Human-Centered Design Fellow
Center on the Developing Child at Harvard University
Cambridge, Massachusetts
• Framing a design challenge relevant to clients, exploring root causes, generating innovative solutions, and testing prototypes • Using human-centered design methods, drawing on scientific research and designing solutions aimed at breakthrough impacts for children facing adversity
Instructional Development Intern
Harvard University
Cambridge, Massachusetts
• Building a knowledge repository of MOOCs: exploring and deep-diving in different pedagogical approaches used on the online platform • Creating a database landscape of MOOCs (EdX and beyond)
Education
Harvard University
Lahore University of Management Sciences
Economics
Heer Shaikh's Contact Information
Phone
Find the Right Leads
Find Verified Contact Data
What LeadContact does well
Find verified emails, phone numbers, and decision-makers with 98% accuracy.
Find Leads
Find the right people by company, role, industry, location, and more.
925M+ professional profiles
Find Emails
Access verified email addresses for your target contacts.
657M+ emails
Find Phone Numbers
Get cross-validated phone data from multiple top sources.
239M+ phone numbers
More Accurate. Lower Cost.
Find contact data in 1 tool with 98% accuracy
LeadContact integrates leading enrichment tools to deliver more accurate contact data—without paying for each one.
Great conversations start with the right contact.
It’s time to find yours.