Amy Hedger

www.stevensonautorepair.com • Provide customer service to clients over the phone and in person for their vehicle repair needs by scheduling appointments, providing updates on the services provided and processing payments of their repair orders • Assist Shop Owner and Service Manager with delegating work to mechanics, ordering parts and writing repair orders, ensuring tasks are completed efficiently • Administer weekly planned maintenance reports for large fleet company • Manage daily, monthly, quarterly and yearly bookkeeping duties for accounts payable and receivable • Maintain inventory of used vehicles, parts and office supplies • Calculate and process weekly payroll for up to 12 employees

www.amhphoto.com • Photograph portraits, and products for personal and commercial customers • Edit photographs using Adobe Photoshop and Lightroom • Hire and direct assistant photographers for larger photo sessions • Manage all business aspects including AP/AR, taxes, contract negotiation, appointment scheduling and marketing • Update website and social media with new promotions and portfolio examples

• Photographed vehicles of all makes and models for multiple Manheim Auto Auction accounts after they have been reconditioned • Operated a Ricoh camera to assign specific work orders to the photos and upload to account database • Utilized macros enabled MS Excel tool to create reports on which vehicles were in need of photographing

• Supervised and supported a team of 9 Prior Learning Assessment (PLA) Evaluators whom evaluate potential creditable learning experiences to create schedules for students enrolled at AIU campuses • Managed daily team performance with the goal of improving student experience and maintaining compliance with accreditor regulations • Actively tracked data and measured results for the team to ensure established individual and team metrics were being achieved • Identified and analyzed trends, made informed decisions to implement changes/trainings that would ensure optimum levels of performance • Planned and conducted team and one-on-one meetings to ensure staff were current on quarterly and yearly goals • Wrote and delivered mid-year and end-of-year performance reviews to each individual team member • Completed academic session audits to ensure accuracy of work completed • Oversaw all PLA processes and quality assurance initiatives, implemented process improvements that would ensure optimum efficiency and maximum return on investment for the student and department • Maintained subject matter expertise with SOP’s, regulations and industry standards to properly administer all academic policies outlined by course catalog and student handbook • Utilized authority to approve student exceptions for specified PLA processes when warranted • Interviewed and hired new staff as necessary to ensure student service level expectations were met • Established and maintained effective relationships across the University to ensure open communication was being withheld • Served as Layout Team Manager for the internal communication magazine AIU Pillar publishing 6 issues per year • Served as Editor for the University Registrar Reader department newsletter collecting articles and laying out the issue via MS Publisher

•Served as a team lead and subject matter expert for department initiatives such as: streamlining processes, strategic planning, and implementing new policies •Supported leadership team with extra projects such as: planning graduation ceremonies, maintaining internal and external resources, obtaining student testimonials, recording meeting minutes, training new hires, maintaining the department email inbox, brainstorming ideas for unified portal, and managing advisor reports using MS Excel •Worked with assigned students and alumni to create a resume and cover letter, prepare for interviewing, and assist with sourcing job leads •Obtained information from students and alumni to determine if they were in degree utilizing positions and then verified with employers to accomplish accurate university employment rates •Met and exceeded individual and departmental monthly and yearly goals •Followed contact criteria standards and documented all information in students’ files while ensuring accuracy •Wrote career advice articles to contribute to the department’s weekly article series, as well as served as Editor for all other article writers •Created and presented monthly student workshops on various career related topics as well as facilitated the special services student open house via Adobe Connect/Breeze •Shared department events with students and fellow advisors including bringing in recruiters from the Robert Half/Office Team organization to share their knowledge of the staffing industry

•Assisted studio manager and studio owner with delegating daily responsibilities to a team of six to ten photographers, make-up artists and sales representatives •Completed daily paperwork, including start of day and end of day reports using MS Excel •Set daily, weekly and monthly sales goals for entire team •Made weekly staff schedules using Microsoft Excel •Trained new staff on policies and procedures

•Managed four associates within photo lab department by assigning daily tasks and administering weekly schedules •Ordered supplies via Telxon hand held device and controlled monthly inventory •Conducted new hire interviews in accordance with company policy •Provided excellent customer service by assisting them with questions or concerns about services and products

Worked with Editorial and Product Photographers during an Internship and Externship