Hector Pearson - CTS

Sound design using Wwise and REAPER DAW. Developed hotkeys using sound samples and granular synthesis for live radio shows based in Leicestershire. Multiple recordings taken in different locations around the UK for Impulse responses to develop a bank of convolution reverbs. Experimentation into programmable sound design within MaxMSP. Knowledge of spatial audio and room acoustic properties. Audio/Video Production work for various clients, ranging from film sound, sound design, foley, ADR dialogue, graphic design, motion graphics, and drone videography. Used various video and audio editing software. Worked with a small team of like-minded engineers to develop an efficient workflow to produce high-quality material for clients quickly and efficiently. Full CAA Drone certification. Experience in Podcast and Radio Broadcast editing using live sound mixing. Worked with Hypnotherapists and cognitive behavioural therapists to create auditory systems for treating patients remotely. Freelanced in mixing and mastering music and dialogue for independent artists. Edited voicemails and other automated messages for major international corporations. Digitised, cleaned up and restored damaged sound and audio with multiple artefacts.

I provided supportive teaching for Years 5 and 6 pupils, with a focus on preparing them for their upcoming SATs exams. I additionally offered tailored sessions for children with Special Educational Needs (SEN), significantly contributing to their academic development. Alongside instructional duties, I undertook a range of administrative tasks. This included data entry, planning and coordinating school field trips, and conducting regular parent-teacher meetings to discuss and assess students' academic progress.

Handled emergency calls Via Tunstall's Lifeline system and relayed them to the relevant emergency authorities. This included smoke alarm activations to the fire service, domestic violence cases to the police and social care, and urgent medical emergencies to the ambulance service. I acted as an out-of-hours service to several different County Councils, providing emergency housing for the homeless and tenant properties. At the centre, I acted as an operator and was quickly promoted to the position of shift supervisor, providing on-call assistance for care home/supported living managers and London/Midlands-based contractors, and managing a team of operators. Organised 1-2-1 meetings with operators to motivate the team and maintain KPI targets. Frequently communicated with other housing agencies to arrange training, and compare call targets. Experienced with CRM, Office and Teams. General I.T. and troubleshooting. At the centre, I acted as an operator and was subsequently promoted to the position of shift supervisor shortly after.

Enquiries - Goods Not Received. Dealt with a broad range of enquiries and calls in the Next call centre, but primarily assisting customers with their items not being received. This included utilising an interface and mainframe to make and manage incoming calls, as well as plan outgoing calls to clients and customers, reordering items, handling sensitive information such as bank details, and interfacing with courier teams to ensure packages arrived with customers safely and securely, all while conforming to data protection and GDPR standards.

I managed the scheduling and organization of client appointments, and liaised with pharmaceutical vendors to restock medication. My role predominantly involved front-desk responsibilities, including financial transactions, dispensing over-the-counter pet medications, and monitoring as well as replenishing prescription medications under regulated guidelines. In addition to client invoicing, I was responsible for accurate record-keeping, including maintaining vaccination documents and pet passports. Additionally, I maintained the integrity of the IT systems, serving as the initial contact for troubleshooting and resolving IT-related issues and server management.

I set up safety barriers, as well as prepped aircraft for take-off and landing. I directed and interfaced with passengers in a professional manner to ensure deadlines were maintained, and flight delay was kept to a minimum, while passenger safety was prioritised. This profession required unsociable hours to be undertaken, and a large amount of manual labour/heavy lifting with regard to storing and taking stock of passengers’ bags.