Hector Concepcion

Recruiting Coordinator Managed a queue of 50+ candidates for a team of 10 full cycle recruiters effectively scheduling 75-100 interviews weekly. ● Developed scheduling request training for Prelude scheduling software effectively upskilling the entire recruiting organization through the change management process. ● Conducted a thorough time to hire analysis to identify recruiting bottlenecks resulting in a shift from recruiters opening requisitions to coordinators decreasing time to hire by 1 week for all open requisitions. ● Curated external facing candidate communications for recruiting organizations increasing candidate experience by 20% and decreasing interview “no-shows” by 15%.

Lead Office Scheduling Coordinator ● Created in-depth training modules as the subject matter expert for the office management and scheduling software Crystal Practice Management effectively training all doctors, and office associates. ● Retooled patient scheduling protocols for practice doctors to meet growing patient demand, increasing each doctor’s weekly patient load from 40 - 60 patients per week in just 3 months. ● Maintained daily accounting documentation and deposits effectively managing $30k weekly transactions from patients and suppliers. ● Championed the patient communication strategy by building email templates, developing phone call scripts, and setting up automatic text message reminders for the practice’s 5000-person portfolio.

Senior Optometrist Scheduling Coordinator ● Oversaw extremely high volume schedules of 3 optometrists utilizing Office Mate to develop a standardized appointment and exam room scheduling system that eliminated all overbooked exam rooms and overbooked equipment. ● Designed a legally compliant data collection questionnaire to ensure all insurance verifications were completed before patient scheduling. ● Curated the first officewide check-in process to meet fast-paced office demand using Microsoft Excel decreasing patient wait time by approximately 15 minutes per patient. ● Implemented customer resolution checklist enabling all office associates to resolve customer issues decreasing customer escalations by 20%. ● Managed vendor relationships with 5 different optical vendors streamlining the inventory process and reducing backorders by 50%.