Heba Shammout

Americana – Restaurant Technology Designation Chronology: ▪ August 2021– Jan 2022: Senior Project/Program Manager Designate – DICETEK LLC sponsorship for Americana), UAE Profile: Manage Restaurant technology projects in Aloha, SDM, new country brand launches, POS updates and any new technologies or system updates. ▪ Manage all aspects of the project life cycle from initiation to successful delivery scope, time, cost, resources, quality, issues and risks. ▪ Led Project Implementations ensuring outcomes are aligned with strategic objectives/Project ROI ▪ Streamlining and completion of long stuck Crucial Security Projects delivery meeting management commitments ▪ Guided and directed Project Manager Teams/ Technical Teams ▪ Liaising with various layers of management and respective presentations. ▪ Analysis the Change/Release, its Operational Impact across internal and external stakeholders; execution with minimal Business disturbance and ensuring Operational stability ▪ Quality implementation for 24x7 operations as per Service Transition / IT service management processes. ▪ Contribute to the development of appropriate IT security policies, processes, systems, standards, procedures in line with the corporate IT PMO framework.

- Manage projects in IT infrastructure and virtualization, IOT, CRM, DR, Security Information Management, and Security Infrastructure Projects that includes: security networks, access control, CCTV, ANPR , facial recognition , security control room , incident management, document management. - Manage the project’s scope, time, cost, resources, quality, issues and risks. - Plan, negotiate and allocate the required resources, track their efforts and timesheets through (EPM). - Motivate the project team to achieve deadlines. - Communicate timely project’s status to top management through project steering committees and review boards. - Plan and execute the vendor selection process including RFP development, technical evaluation, financial evaluation, final awarding and contracting. Manage & monitor the vendor during the project execution. - Initiate the change management activities by involving end users and change agents at early stages of the project to overcome resistance to change and get a smooth implementation. Adapt the change management techniques and best practices during the project execution. - Supervise the technical team / consultant to conduct security gap analysis and risks assessment. - Coordinate with consultants to deliver the design documents and performance specifications - Execute the projects implementation and take corrective actions when needed - Track vendor payments as per contractual terms, register and record payments for external resources, hardware and software. - Communicate project’s status to top management - Plan and execute testing & commissioning of the systems - Handover to operation

- Manage projects in IT infrastructure and virtualization, IOT, CRM, DR, Security Information Management, and Security Infrastructure Projects that includes: security networks, access control, CCTV, ANPR , facial recognition , security control room , incident management, document management. - Manage the project’s scope, time, cost, resources, quality, issues and risks. - Plan, negotiate and allocate the required resources, track their efforts and timesheets through (EPM). - Motivate the project team to achieve deadlines. - Communicate timely project’s status to top management through project steering committees and review boards. - Plan and execute the vendor selection process including RFP development, technical evaluation, financial evaluation, final awarding and contracting. Manage & monitor the vendor during the project execution. - Initiate the change management activities by involving end users and change agents at early stages of the project to overcome resistance to change and get a smooth implementation. Adapt the change management techniques and best practices during the project execution. - Supervise the technical team / consultant to conduct security gap analysis and risks assessment. - Coordinate with consultants to deliver the design documents and performance specifications - Execute the projects implementation and take corrective actions when needed - Track vendor payments as per contractual terms, register and record payments for external resources, hardware and software. - Communicate project’s status to top management - Plan and execute testing & commissioning of the systems - Handover to operation

o Providing eClaims support to SLB employees globally through the remedy o Managing and planning Solutions and Applications for the Company. o Provide assistance on failed expense reports to processors. o Extract reports for Audits from Cognos reporting tool o Working on a lot of upgrades or country configuration setup in eClaims. o Updating the SAMBA approvals based on the received requests. o Changing expense types, work flows, warning messages based on location business requirements. o Deal with employee complains and problems management. o Monitoring master data flow on the back end to make sure we have no failures. o Taking the lead in many projects PM Role o Project documentation, project briefs, end stage reports, highlight reports and business cases o Risk and issues management, quality checks and change management. o project planning, resource allocation and monitoring, estimating and budget management o Project communications, checkpoint meetings, project board meetings and communication plans o Stakeholder engagement o Managing project teams, both vendors and internal staff o Project Closure reports to assess the success of the project, identify best practices for future projects, resolve all open issues, and formally close the project.

Calling customers, collecting their documents for credit card requests, doing follow ups, writing progress reports, documentation and reporting to the manager with the up dates

Dealing with shareholders, giving them there dividend checks, solving there AMALK share problems with the DFM, and answering there requests Doing follow ups, writing progress reports, documentation and reporting the manager with the up dates.

Learning about the Different types of servers, Understand the different RAID levels Answers some customer’s questions about BladeCenter, Using the BladeCenter Configuration and Lotus Notes, Installing operating system Windows server 2003 Training in GBM, the training was about BladeCenter Lab work & installations. Working in Dubai Municipality e-service project, Writing tests scripts and scenarios and helping in translation the website from English to Arabic.

Administration work such as Filing, documentation and internet search for the Dean office. Monitoring computers, fixing software problems, installing operating system, installing programs from the network, and Helping students & faculty on their computers problems.

Audio translator for a marketing studies,Seraj,sharjah,2000 till 2003