Heba Refaat

● Manage the end-to-end recruitment lifecycle and talent pipeline for a wide spectrum of high-demand Software Development positions, including Back-end, Front-end, Full-Stack, Mobile Developers, and DevOps/Cloud Engineers, within the Egyptian tech sector. ● Consult directly with client hiring managers to conduct in-depth intake sessions, clarifying technical specifications, team dynamics, and strategic hiring goals for long-term workforce planning. ● Utilize advanced sourcing methodologies (e.g., Boolean Search) on niche platforms (LinkedIn, Wuzzuf) and market mapping to build a robust pipeline of qualified active and passive candidates. ● Design and conduct structured behavioral and technical interviews tailored to various experience levels to evaluate competency, problem-solving skills, and cultural alignment. ● Oversee the Candidate Experience and journey within the Odoo ATS, ensuring data integrity and an efficient workflow from initial application to final offer closure. ● Craft targeted job descriptions and manage strategic job postings to attract top-tier software talent, contributing to Employer Branding efforts.

• Sourced potential candidates from diverse online channels to meet client needs. • Crafted and published precise technical job descriptions on specialized platforms. • Conducted thorough screening of resumes and application forms to identify top talent. • Managed the complete interview and selection process, ensuring a seamless candidate experience.

Sales Operations Senior Specialist with 5 plus years of experience with an ability to work in a challenging environment while handling a variety of tasks. Experience in full-cycle Sales recruitment with a solid track record of screening, sourcing human resources. Responsibilities: - Fulfill headcount for Franchise Retail & Mini Franchise Retail channels - Single point of contact with the strategic partners to ensure hiring new candidates - Forecast quarterly and annual hiring needs by department - Plan interview and selection procedures, including screening calls, assessments - Monitor and facilitate headcount status of all stores for both two Sales Channels to cover staff shortage continuously - Conduct Hiring Event quarterly to hunt good calibers to fill staff shortage gaps with determining its budget & requirements and ensure sending event announcement to the concerned parties - Generate periodical reports and ensure data accuracy through cross-functional alignment and sufficient communication - Managing Sales channels budging and accruals to be sent correctly to the Finance

- High motivated sales associate with extensive with customer service and sales experience, provide assistance to sales teams and act as a liaison between sales representatives and internal departments - Provide weekly reports showing month-to-date/year-to-date performance Sales %, adherence, and attendance etc. - Generate all ad-hock reports & requests. - Increase the customer satisfaction by following up and facilitate activation procedures with executives and back office teams.