Joshua Heaton

Oversees retail operations, labor allocation, and reporting, across the US and Canada •Leads overall retail strategy to transform way of work to meet the needs of an evolving business climate, embrace an OMNI mindset, stand up a modern customer experience model, optimize labor spend through an efficient set of operating standards, and reduce overall SG&A •Leads the Work Force Management team through all aspects of labor budgeting, workload planning, hours allocation, and IT integration for our Workforce Management •Leads all retail-based reporting, inclusive of being primary council for the BI team, as the organization moved from a data warehouse/excel based reporting systems to MicroStrategy, streamlining our business reporting •Provides strategic analysis to Senior Leaders on optimizing our Real Estate Portfolio based on current business landscape and our strategic cost structure •Leads Field Operations Managers across the US and Canada to influence their respective Regions in operational execution, driving efficiencies in store processes, and optimizing labor spend •Leads retail business review on a weekly, monthly, and quarterly basis to highlight progress, opportunities, and performance variabilities that exists within the portfolio

• Drives profitability through maximizing customer footsteps and leveraging expenses • Provide analysis to Old Navy’s executive team to align strategic direction • Provides direction on Real Estate Activity; inclusive of New Store Growth, store closures, and remodel opportunities • Re-engineered in-store Standard Operating Procedures to maximize efficiencies • Leads the execution/scheduling of stores labor to meet both Operational and Customer demands