heather serwa

Maintain and manage space allocation for 180,000 sq. ft., which includes updating Aperture facilities management software, working with management on space needs and churn moves. Coordinate all project moves and interior design and workspace design projects. Document specialist for all off-site data and record storage. ISO document control specialist. Responsible for the management and delivery of services and resources to employees for Audio Visual equipment, catering, coffee service, special event planning, stationary and paper needs. Manage and bid all maintenance contracts. Oversee all administrative services area performance for support staff including shipping/receiving and reception. Ensure customer service is top priority for both external and internal customers.

Responsible for the coordination, organization, and reporting of the leased and owned property files, lease negotiations and office moves. Work with lease management software to manage leases. Oversees the work order processing and the day-to-day assignment of work orders for the maintenance staff. Assists in choosing vendors to service the office, upon selection, prepares contracts and helps maintain competitive pricing. Completes invoice coding and tracking of budgets. Assisted in a complete change over of a security access control system and surveillance cameras. Manage 5 security officers and the entire security operation in the main office. Assist in the management of 2 maintenance employees

As a Manager of Corporate Facilities and Administrative Services at ForeSee. I managed real estate, expansion projects, corporate travel, expense, sales support, reception, shipping and employee events. I enjoy the ever changing aspects of facilities management. Opened several office in the US, UK, and Canada.

Plans, implements, coordinates and manages all facilities operations for over 550,000 square feet of research/development and corporate office space. This includes mechanical operations, maintenance, communications, energy management, and manpower development programs for a facility. Manages technical staff, including hiring, training, personnel development. Develops operating and capital budgets. Assists in operations and maintenance issues, troubleshooting and problem solving Recommends/implements improvements for preventive maintenance programs on an on-going basis Coordinates maintenance efforts with outside contractors, tenant finish personnel and technicians. Oversee all building systems including fire/life safety, plumbing, HVAC and electrical issues. Maintains on-going communication with tenants, clients, owners, and vendors. Respond to emergency situations (fire, evacuation, equipment failure etc.) and customer concerns.

As a high school student, I was part of the co-op program. I spent a good portion of my senior year working at Mercy Memorial Hospital in the medical records department. This afforded me a great opportunity to learn about the medical and office environment. When that position ended I was given an opportunity to work full-time in the radiology department. These were great opportunities for me. I strongly encourage students to take advantage of the co-op positions that may be available through their schools. Activities and Societies: Co-op and dance

Business Administration Activities and Societies: Facilities Management Administrator (FMA) Designation Real Property Administrator (RPA) Designation BOMI INSTITUTE, DETROIT, MI – CERTIFIED DECEMBER 2005