heather carvalho

administrative assistant

About

Administrative/Executive Assistant at Freetown Lakeville Regional School District

Country

united states

City

norton

Industry

education management

Skill

customer service, community outreach, early childhood education, parent communication, customer satisfaction, research, gsm, call centers, project management, public relations, customer experience, event planning, staff development, payroll, strategic planning, social media, teaching, higher education, office management, microsoft office, powerpoint, meeting planning, lte, executive administrative assistance, voip, educational leadership, wireless, fundraising, management, leadership development, ethernet, telephony, ip, 3g

Experience

special assistant

verizon business

2001-1 - 2005-1 · 4 yrs 1 mo

administrative assistant

freetown lakeville regional school district

2011-7 - Present · 15 yrs 3 mos

marketing specialist

verizon business

2005-1 - 2009-1 · 4 yrs 1 mo

* ● Supported 72 sales professionals in the small/medium business channel, covering the Mid-Atlantic and Southeast regions. (DC, VA, FL, TX, VA, WV and NC) * ● Resolved over 450 hierarchy discrepancies with Dun and Bradstreet (D&B), impacting multiple Global * Ultimate DUNS (GUDUNS) account structures across the Verizon Telecom footprint. * ● Researched and clarified splits between internal sales groups for assignment & compensation approvals. * ● Partnered in the creation & communication of multiple Methods and Procedure documents outlining the * Account Transition database and provided training to a group of over 20 sales teams on its functionality. * ● Completed several key metrics that improved overall account accuracy and revolving billing revenue throughout 2009. * ● Acted as single point of contact for major database. The database consisted of over 700 inquiries per year for sales team identification & account handling clarification. Requests originated from sales teams, peers and business management staff. * ● Assisted in training and on-going coaching of ten contractors and interns.

administrative assistant

verizon business

1998-1 - 2001-1 · 3 yrs 1 mo

* ● Logged all Fortune 100 companies’ center information on spreadsheets to provide upper management with accurate, up-to-date information. * ● Communicated regularly with upper level management, customer service reps and Fortune 100 companies. * ● Monitored/ordered office supply inventory, prepared and updated recurring and routine internal reports. * ● Maintained all system IDs & Passwords within the Enterprise Business Group, service reps to mangers.