Heather Baard

Recruited to leverage expertise in governance, risk management, leasing strategy and operational transformation for a business undergoing a strategic shift and regaining direct management of its portfolio. During this transition period I delivered portfolio oversight, change management, strategic stakeholder engagement, database integrity transfer to Property Me, allocations of income (including NDIS approved claims), processing owner payments and disbursements to suppliers, and creating early process improvement initiatives in a fast-paced, high-demand environment.

Transitioning to management a multi-use, Stratum development (Resi, Retail, Hotel & Commercial) comprising approx. 18,000m2 retail space and then: managing the centre opening in conjunction with the external marketing firm, tenant onboarding, lease administration and facilitating ongoing tenant coordination, reporting, analysis and valuers’ facilitation, updating tenancy schedules, receipting and allocating income, expense management & control over operating costs, preparation and implementing Budgets & monthly Owners Reports, insurance and bank guarantee record keeping.

Optimising efficiencies, stakeholder & shareholder relations and value-add in the asset Management of 3 shopping malls in the Ghana Portfolio, comprising total retail GLA of 68,000m2 with assets collectively valued at >(US)$220m and approximately 180 tenants.

Asset Management of 3 shopping malls in the Ghana Portfolio, comprising total retail GLA of 68,000m2 with assets collectively valued at >(US)$220m and approximately 180 tenants. This role extended to contact negotiation and management of the PROPCO agreements including KPI management and control, Marketing & PR & CAPEX strategies and budget compilation and presentation, improving stakeholders and shareholders' relations, and managing the assets and outsource providers’ while maintaining the net property income in line with approved budgets.

Facilitating the negotiation, contracting, transitioning and mobilizing of new assets (leased and owned) including staff of inter alia: a blue-chip bank (then Barclays Group Ltd, now ABSA Group Ltd), petroleum company (Shell South Africa) and telecommunications company (Telkom SA Ltd). The portfolios comprised commercial, retail and other (telecom masts) property interests across several workstreams (data, finance, estate management, strategy, leasing and sales, legal and transactional) driving value add across the portfolios including consolidations, leasing data extractions, data analytics, reporting, risk mitigation, sales and acquisitions

Transitioning teams of staff from clients and/or previous contracted property outsource companies to mobilize same and train to best industry standards in order to deliver on the contracted contractual obligations and KPIs while observing property compliance.