heather urfer

Pro Account Sales Associates are primarily responsible for selling products to and developing one-on-one relationships with industrial, commercial, and other professional customers. They achieve this by proactively pursuing new business and generating leads. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships by paying special attention to customers' needs and providing solutions.

Customer order specialists are primarily responsible for the timely and accurate fulfillment of all special order and installation projects from the initial sale through project completion; ensuring complete customer satisfaction. Customer order specialists proactively contact customers to keep them informed of the status of the install, any preparation required for install and any other information regarding the order (e.g., time of installation). Customer order specialists also react to customer calls when there are questions and concerns with installations. Customer order specialist initiate contact with vendors and service providers in order to establish shipment and installation dates, inquiries about in-stocks, product receipts and place any re-orders and order updates. Customer order specialists interact with vendors, installers, associates in the store, trucking/shipping companies and the customers to ensure that excellent customer service is achieved.

Special Services associates are responsible for ensuring that customer transactions are processed quickly and accurately. Special Services associates will interact with customers and associates in the store to ensure that excellent customer service is achieved. They will work at the Special Service desk answering customer questions (via telephone or in person), setting expectations, facilitating will call pick –ups and resolving any issues that arise.

The Home Depot, the world's largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and experienced professionals. We operate over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada and Mexico. All of our associates have one thing in mind — helping our customers build and improve upon their homes. Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.