Heather Schutten, PHR

•Oversaw a 180-employee operation while directly managing 1 report, focusing on performance, culture, and operational excellence •Reduced temporary workforce from 59% to 15% within five months by converting contingent workers to full-time roles and prioritizing direct hiring, strengthening team culture and improving workforce stability •Implemented a standardized work cadence with direct report to improve HR efficiency, streamline processes, and enhance overall team effectiveness •Decreased salaried regretted attrition from 17.4% to 0% over four months through targeted retention strategies and strengthened leadership engagement

• Provided global HR Business Partner support to over 900 employees, with a primary focus on Manufacturing, Distribution, Logistics, and Commercial functions • Led the global configuration and implementation of the Dayforce HRIS system • Collaborated with leadership to develop and launch standardized Safety Progression feedback protocols • Supported the expansion of our Monterrey facility by successfully launching a 24/7 operational model, resulting in a 900% increase in headcount within 9 months • Partnered with cross-functional teams to integrate an acquired company, ensuring a smooth transition to our cultural and operational standards

• Lead Talent Management processes at JVL1 including Operational Leader Review, Forte, Promotion Cycles • Developed and led the Regional Newsletter with focuses on HR Talent Development and Recognition • Compile and interpret metrics for our Weekly and Monthly Business Reviews to increase awareness of business patterns and associate concerns • Vigorously partnered with other HR professionals across the region to promote DEI initiatives and Community Engagement that foster an inclusive environment • Perform interviews to assess candidate ability and culture fit within the organization • Engage in performance management plans by eliciting feedback, ensuring thorough documentation, and acting as a partner for operations

• Developed and facilitated HR Training, Wiki’s, Talent Development and Playbook for the launch of MKE2 • Partnered with teams to establish and implement HR strategies that foster the organization and people development • Supported client groups for associate or manager conversations, engagement, development and system needs • Lead, supported and POC for building wide HR initiatives, including, Roster, Lunar, NUPT, Building Recognition, and Regional HR Talent Development • Developed, led, and facilitated Top Talent Series and HR Technical Series across multiple regions

• Assist managers in following policy, procedures, and leadership principals when making various business decisions • Acted as an advocate for the associates to ensure their voices are heard and problems solved • Maintain site’s digital document management system for employee files and site-specific share files • HR SME in Talent Management that leads and participates projects that showcase TM standard work and processes • Implemented Talent Management standard work including Connections Trends, Operational 1:1’s, as well as operational audits • Develops and leads weekly meetings with local senior leadership team to discuss Engage@Amazon areas of focus and actions to drive associate/manager engagement and a positive work culture • Managed sites Developmental List by facilitating Monthly Ops Bridges and organizing our sites Org Health Report • Supervised and influenced operational quarterly promotions through Amazon Promote Tool • Created, facilitated, and researched content for sites Learning Manager Series • Engage in performance management plans by eliciting feedback, ensuring thorough documentation, and acting as a partner for operations • Collaborated with peers to increase regional goals involving Career Choice/Skills • Coordinated Quarterly Tier III OLR with operations and created Pre-Loop/POD schedule for those who were inclined

• Provides overall support to managers, supervisors and employees • Assist in recruitment activities which includes: interviewing, background checks, drug screens and orientation • Coordinate investigation and resolution of employee concerns • Responsible for separation paperwork and termination exit interviews

• Managed, recruited, and retained employees’ for the South Milwaukee County office and Waukesha County office • Conducted/organized group orientations and training classes • Track and enter employee vacations, raises and conducting annual raise reviews • Plan and successfully execute quarterly meetings • Maintain accurate records, documentation, tracking and files • Created and implemented new retention programs for employees’ in both offices

• Maintained and updated the company’s intranet with employee’s information • Search for new leads externally and internally • Located and identified quality candidates, and moved them efficiently through their hiring and screening process • Schedule travel arrangements, department meetings, interviews, (ect.) • Conducted/organized orientation for new Team Members • Edited/created schedules and shift patterns for employees • Responsible for gathering and entering information for payroll • Performed, tracked, monitored, and documented unemployment / workers comp information