Heather Mahon

Responsible manager with excellent communication skills demonstrated by 30 years of sales experience. Established and maintained strong relationships with clientele both in North America and Internationally allowing the customer a single point of contact to address new opportunities, while acting as the liaison between the customer and engineering when required. Dedicated and focused individual who excels in prioritizing and completing multiple tasks simultaneously. Committed to delivering high quality results. Energetic, organized and professional. Office Management, Learning Style Assessments, Performance Assessments, Creative Sales Plan Development, Effectively worked with CEO and customers.

Achieved Office/Sales Admin Position by handling day to day operations of sales and front office. Performed light accounting duties; invoice processing, incoming receivables, shipping documents. Processed incoming purchases, handled incoming phone calls and emails which ensured that all sales were addressed within eight hours. Represented the company at Trade Shows and Customer Appreciation nights to promote current and new products. Shipping and receiving

Developed strong relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment. Maintained an excellent track record for effectively managing and growing corporate accounts. Exceptional research, time management and problem skills resolution. Effectively communicated with people of all ages and cultural origin. Performed miscellaneous duties such as arranging conferences and meeting facilities.

Developed dynamic office plans to meet the targets set by bosses, including the sales targets set by the CEO. Made professional, cost effective, accurate travel arrangements for clients while providing excellent customer service. Routinely met with Corporate customers regarding various issues from complaints to new procedures and to discuss solutions. Establishing, growing and maintaining corporate accounts, significantly exceeding monthly sales quotes. Kept current on the rules and regulations for airlines, cruises and tour operators, tariffs and other industry requirements. Liaised with agents, accommodation owners, airlines and other transport providers. Completed all ticketing, secured payments and accounting paperwork. Confirmed bookings and notified clients of luggage, insurance, medical, passport, visa and currency requirements. Trained new department members on sales techniques, client protocol and policy.

Cold-called prospective customers to build relationship. Filled out expense reports for accounting. Maintained productive relationships with existing customers through exceptional follow-up after sales. Generated high volume of referrals. Updated database with customer and sales information. Established new customer accounts.

Nominated for "Agency of the Year" award 1992. Proficient in a number of computer systems Sabre, Apollo and Gemini, Galileo. Acted as the test office for systems before they were implemented nationally. Excellent communications and interpersonal skills. Able to develop relationships with suppliers to obtain cost effective prices. Dynamic, detailed-oriented individual with strong travel coordination skills.