heather hannah

program management advisor

About

Sr. Project/Process Analyst at FedEx Services

Country

united states

City

germantown

Industry

transportation/trucking/railroad

Skill

logistics, management, project management, microsoft office, strategic planning, operations management, process improvement, transportation, leadership, team building, microsoft excel, employee training, training delivery, researching new technologies, webinar management, cisco networking, training and development, video production, corporate communications, technical writing, problem solving

Experience

program management advisor

fedex services

2016-9 - Present · 10 yrs 1 mo

technical support and training coordinator

adecco

2004-2 - 2005-12 · 1 yr 11 mos

* Editing technical documentation, making sure they comply with ISO standards. Posting technical documents and software on FedEx servers, using various tools to be viewed by Technicians and Planners. * Provide server support & maintenance by making necessary additions, changes in coding and troubleshooting problems. * Work with Planning Groups on keeping documents up-to-date. Track Planners progress on updating documents by using reporting tools and spreadsheets (Excel). * Prepare classroom environment by making images of systems, re-imaging systems, setting up systems, installing and testing necessary software, testing Student materials.

technical support representative

adecco

2002-4 - 2004-2 · 1 yr 11 mos

* Acted as customer liaison between sales and product consulting organization in reference to shipping solution migration. * Worked with various internal applications to update customer system information to insure databases accuracy. * Developed and analyzed reports to track migration results and produced graphs and charts utilizing Microsoft Excel/Pivot Tables & Access Databases. * Worked with planning and management to develop training documentation including call scripts and procedures for workgroup.