heather elliott

* Influenced existing associates and trained new associates to deliver exemplary customer service. * Implemented successful merchandising to ensure sale items were placed on shelf for to meet sales goals. Participated in the ordering process for grocery to maintain sales needs. * Assisted with customer concerns to ensure customers’ needs were meet. * Maintain the duties of closing manager.

* Performed all closing responsibilities for department while simultaneously participating in Harris Teeter’s management program. * Managed associates to maintain departments by adhering to high company standards including strict date rotations, all OSHA requirements and merchandising planograms. * Proactively acknowledged customers and assisted with requests and concerns Participated in CAO inventory training and ordering process for grocery and frozen.

* Delegated responsibilities to develop high functioning associates who assisted in maintaining daily retail operations and administration. * Lead by example and shared best practices in Customer Satisfaction on a store level as proven through customer service surveys. * Achieved above average Quarterly Inventory preparation assessment scores and maintained exceptionally low shrink percentages. * Regularly recognized for Sales Achievement over Plan and Goals including numerous other management recognition awards around weekly and monthly district goals.

Influenced existing associates and trained new associates to deliver exemplary customer service as evidenced through store OSTAT scores compared to the division OSTAT scores. Remained prepared for annual inventory and exceeded loss prevention goals for 2013 through engaging all customers in a way that shows they are valued patrons and that their purchases are appreciated. Collaborated with a team to meet all store sales goals and partnered with management to create an environment where associates enjoy working because they are respected for their diversities, challenged daily, and able to contribute.