Heather Drewett

Planned team writing activities strategically and met strict deadlines for up to 8 writers each release, provided timelines, and negotiated writing priorities. Oversaw 3 releases per year, every one delivered on time with quality checks completed, with all features and all problem tickets documented. • Fostered relationships within the writing team, across other writing teams, and within the subject matter expert community. These relationships contributed strongly to better working relationships, better workflow, and a more positive work environment. • Worked cross-functionally to develop database and automation for CLI command documentation and allow documentation to be used in both manuals and CLI inline help; provided input, testing, and support throughout the process. • Planned and supported the writing team as we transitioned to Oxygen from FrameMaker+SGML to allow for more content re-use. Also transitioned multiple very large documents throughout the process. • With a cross-functional team, reimagined online help and championed the transition. Helped other teams transition to the new look and feel and continued to provide technical support for the new tools we created within multiple teams. After initial implementation, led work group in solving issues in the new online help technical side. See work at the following publicly-available site https://documentation.nokia.com/sr/24-7/index.html. • Travelled to trade show and met many internal and external customers to get feedback on our new online help and negotiated updates to the new online documentation.

Technical writer for internal IT communications