heather donner

Greets customers of the department, or other personnel of the college, by phone, in person or through electronic media. Assesses customer needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assists in resolving problems and ensuring satisfactory customer service. Operates office equipment such as printers, copy machines, fax machines. Provides direct or indirect assistance to academic functions and services. This includes administration of student records, test administration and scoring, supporting counseling/advising services and general support to programs in all areas of the college. Enters information into Banner and/or other large and complex databases of department records and services, ensures the accuracy and completeness of the data, and generates reports or outputs as needed. Receives mail or correspondence for the work unit or area. Performs other related duties as assigned.

* Operates office equipment such as printers, copy machines, fax machines. * Files documents and organizes other records. * Performs other related duties as assigned.

* Build productive trust relationships with customers. * Assess customers needs and provide assistance and information on product. * Ensure high levels of customer satisfaction through excellent service