Heather Bonamo

Manages all operations, functions and the staff for an 1800+ member association. Responsible for accounting management and acting liaison for Bruin & Associates. Responsible for HR and Facilities Management. Provides support, report functions and association /membership status for the Executive Committee and the Board of Directors. Conduit for the Board of Directors and the WCREALTOR staff ensuring continued awareness and alignment. Primary contact for NAR, NRDS/M1/POE and eCommerce POE.

Manages all membership activities including member engagement, member services delivery, recruitment and retention. Manages MLS for the association reporting directly to the Association Executive. Provide membership direction for MLS committees, provide support towards yearly goals and events. Develops and implements processes aligned to the board’s strategic plan. Manages and assists in preparation of annual MLS/Membership budget. Responsible for all member services billing and accounts receivables. Responsible for AMS software configuration, auditing, data correction and usage accuracy. Liaison for Local Board, TAR, NAR and additional associations. POE and eCommerce POE for NAR. Oversees administrative support staff including customer service and membership delivery efforts. Evaluates / proposes dues and policy changes and membership configuration toward board strategic plans and goals. Key collaborative contributor responsible for marketing, member benefits programs and training. Generates critical reports on membership, MLS and eCommerce.

Managed, maintained and administrated all facilities, maintenance and supplies building contracts. Oversaw and administered all facility rental services. Maintained and oversaw all components of the REALTOR® store including inventory and purchasing. Responsible for coordination of office scheduling and internal calendars. Liaison between staff, REALTOR® members, committees and affiliates. Worked closely with the Association Executive and the staff to implement board directives and strategic plans. Supported the membership department including designated backup as required. Coordinated with education, events and marketing teams ensuring staff and building requirements were met for classes and association events. I

Coordinated top client contracts including My Baby Nest LLC, (ToysRUs, Wal-Mart, Amazon, Sears), Tivoli Couture Inc., & LEM Management LTD. Provided effective customer service and communication strategies to mitigate concerns and resolve client issues. Managed vendor accounts set-up and care. Monitored insurance and safety compliancy certificates. Developed and implemented logistic strategies. Maintain brand assets and identity, including trademarks, logos, etc. Liaison to warehouse, order management & processing as well as, procurement of shipping/packing supplies. Provided QuickBooks bookkeeping, processed payments and invoicing including companies’ accounts payables. Maintained and created virtual filing system for all company documents, spreadsheets, reports in Word, Excel, PowerPoint, Outlook, Google Docs/Drive and DropBox.

Instructed and nurtured students. Monitored student growth and drafted daily reports for parents and administrators. Used effective communication and child development strategies to resolve conflicts and arguments between students.Developed and implemented academic curriculum providing letter and number recognition, pre-writing skills, arts and crafts and physical education, music and bible studies.

Coordinated multiple customer accounts including sales, service and rentals. Monitored customer inquiries, pricing, availability of product and work order status ensuring customer satisfaction and retention. Prepared and organized customer quotes and bids for national hospital clientele. Served as Sales Assistant to Territorial Representative for local N.Y. clients. Drafted monthly product sales reports via Microsoft Office. Used effective communication and problem analysis to resolve issues with collections and credit verification, shipping and processing errors and invoice discrepancies. Collaborated with sales staff regarding lead distribution, inquiries and post-sales literature.

Monitored and coordinated daily operations, maintenance and inventory. Entrusted to maintain and protect cost records and supply sources for all business supplies. Streamlined and centralized business office procedures. Designed and implemented a handbook and procedure, improving company efficiency. Implemented standardized customer service strategies. Liaised between clients and brokers.