Heather Bolstad, MPA

As an Insurance Benefit Specialist, I partner with business owners and organizations to strengthen their employee benefits offerings through supplemental insurance solutions that help protect employees from unexpected financial challenges. I work with employers to evaluate their current benefits programs and identify opportunities to provide additional support for their teams while helping businesses offer competitive, cost-effective benefits. Key areas of focus include: • Educating employers and employees on supplemental insurance options • Helping organizations enhance employee benefits packages • Supporting employees with coverage that helps offset out-of-pocket medical expenses • Building long-term relationships with business owners and HR leaders • Providing guidance to help employees better understand their coverage and financial protection options My goal is to help businesses support their teams while providing employees with added peace of mind when life’s unexpected events occur. I enjoy connecting with business owners and leaders who are looking for ways to strengthen their benefits offerings and support their employees.

-Organize and maintain financial records for 500+ students. -Re-structured scholarship process for more accurate data entry and tracking. -Implemented new ways of communication with students through technology. -Provide workshops to educate students and increase financial literacy. -Develop new process and create documents with the evolvement and change accordance to the laws to maintain a compliant office.

-Provide concierge level customer service to clients and customers via phone, email, or person to person. -Oversee all listing files and listing marketing (brochures, flyers, online marketing, etc.) -Manage contract to close process. Complete daily office tasks, such as updating documents, responding to emails, sending/receiving faxes, etc.

-Head of Social Media Marketing. -Plan promotional events, including vendors and marketing. -Resolve repairs/maintenance, invoicing, budgeting, and scheduling. -Manage scheduling, staff training, hiring, and quarterly staff meetings. -Respond to and resolve customer complaints/comments, as needed.

-Working with diverse personalities both on the staff and patrons. -Planning and taking part in promotional events. -Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed. -Maintaining a fun, safe atmosphere for patrons. -Opening/closing duties. -Check identification of customers in order to verify age requirements for purchase of alcohol.

-Schedule, prepare and execute intake, quarterly and annual meetings. -Works with consumers, guardians, families, employees, supervisors, and vendors. -Serves as liaison with day programs, counties, local community resources, parents, guardians, therapists, and consultants. -Supervise, observe, train, support, and evaluate in-home staff. -Participate in interdisciplinary team process: assists with developing, writing and implementing goals. -Assess, develop, and evaluate the individual program plans for consumers. -Document program data and daily log information accurately and in a timely fashion. -Work direct care shifts as needed, assist with activities of daily living and personal cares. -Administer medications without errors (as requested). -Accompany consumer to and from appointments and community activities.

-Oversee the customer service department. -Assist with answering the phones and responding to emails. -Process returns/orders. -Handle customer concerns. -Work with multiple clients to understand our products. -Develop the training manual on the proper process for creating orders and handling returns in order to use for future trainings.

-Monitor the bowling lane equipment and fix, as needed. -Cook and serve food. -Check identification of customers in order to verify age requirements for purchase of alcohol. -Prepare and serve alcoholic and non-alcoholic drinks to customers. -Assist in restocking and replenishment of kitchen, bar inventory and supplies.

-Help prepare and serve nutritionally balanced meals and snacks for children. -Work with parents to develop and implement discipline programs to promote desirable child behavior. -Perform housekeeping and cleaning duties related to children's care. -Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior. -Create a stimulating, nurturing, and safe environment for the children.

Studied Criminal Justice and Psychology

Pursued Associate's Degree