Heather Capel

LEAD North, a nationwide healthcare IT consulting firm, specializes in InterSystems platforms (HealthShare / Health Connect / IRIS for Health / IRIS Data Platform) and InterSystems cloud products (FHIR Transformation Services / FHIR Server / Health Connect in the Cloud). With a focus on excellence and diversity, we aim to deliver exceptional services at competitive rates, leveraging decades of combined experience in the Payer, Provider, and Health Information Exchange (HIE) domains. Operating remotely, we prioritize communication and customer experience. Transparency and proactive risk management are fundamental to our approach, ensuring clients are informed and ahead of potential challenges. Our services include: - Interoperability Development and Architecture: Facilitating seamless data exchange across modern data structures FHIR, IHE, HL7 v2, CCD / CDA, X12 - Implementation Services: End-to-end support in implementing health information systems. - Strategic Consulting: Guiding clients through complex healthcare challenges with tailored strategies. - Training and Education: Empowering stakeholders with knowledge and skills to leverage their technology effectively. - Project Management Services: Expert support in executing healthcare integration and other initiatives. - Custom Solutions Development: Developing innovative solutions to address specific healthcare challenges.

Launched a family-run business in the construction industry that focuses on building of fences, patio covers, decks and other outdoor structures. Performed all business functions including recruiting, accounting, operations, marketing, contracting and invoicing. Company continues to run successfully after transitioning most of the back office responsibilities to hired staff.

As a core member of the leadership team, helped the company more than quintuple in team size, resulting in a $25M+ increase in annual revenue during my tenure. Ultimately, led 160 consultants globally working on hundreds of projects across the healthcare industry. Specializing in InterSystems (HealthShare, Ensemble / Health Connect, IRIS / Caché) and Salesforce (Sales Cloud, Service Cloud, Health Cloud, Community Cloud) technology, drove the following organizational functions: - Technical Architecture - Provided interoperability expertise and services to strategic healthcare accounts across the provider, payer and health information exchange (HIE) domains. - Strategic Account Management – Acted as the executive sponsor to provide input and oversight on business strategy, engaged directly with clients to understand their mission and determine ways to mobilize efforts towards the client's goals. - Team Development - Built teams to accommodate contractual and practical project needs, maintained an understanding of skills by resource for appropriate placement on projects, guided skills development and filled skills gaps where needed, mentored account and project leads. - Staffing – Built and managed the company’s overall resource plan, implemented company-wide mentoring program, oversaw the annual review process and participated in many of the annual reviews, took disciplinary actions when needed, managed consulting partnerships. - Recruiting - Oversaw all recruiting efforts and made hiring decisions, conducted 2nd-level interviews, refined recruiting needs across an array of positions, organized and attended recruiting events, managed recruiter vendor relationships. - Financial Oversight – Established accurate revenue projections based on resource bookings, executed monthly auditing process to ensure accuracy in time keeping/budgets/invoicing, reported accounting trends to founders, determined and approved resource expenditures such as salary increases/training.

Provided system management and integration architecture best practices to several high-profile clients in the healthcare space: - Consulted with Mayo Clinic to identify and implement infrastructure and application improvements to eliminate performance issues and down time for their Caché-based Atlas LabWorks installation. This high-volume environment leveraged application load balancing and database clustering on a Windows OS. - Independently drove projects for St. Johns, Kaiser Permanente, UCLA, Good Samarian and various other Southern California facilities as the HL7 SME performing middleware installations, client training and completing documentation for the implementation of Electronic Laboratory Reporting (ELR) interfaces for Los Angeles County Public Health. - Acted as the team lead for ELR integration for the implementation of a new public health reporting system for the State of California. Developed extensive documentation of system and business processes and presented ELR concepts to stakeholders statewide. - Led interface middleware upgrade project for the State of Wisconsin Lab of Hygiene.

Led a team of product managers, developers, analysts and QA testers. Client Services was one of three groups that made up the 50-member Product Development division. Responsible for the implementation of all software integration from the company’s core lending platform, “CUDL,” to external systems. - Developed business cases for and negotiated multiple strategic partnerships that furthered the goal of improving client processing. - Served as a member of the company’s Product Review Board, Leadership Team and Architectural Committee for establishing technology standards, product vision and strategic plans. - Interacted with all levels of client organizations, sometimes through the facilitation of a client user group session, to gather business and system requirements and turn these requirements into product enhancements. - Company SME for risk score models, credit reporting and automated clearing house (ACH) funds processing. Completed hands-on development of these system modules.

Programmer for the company’s VMS-based mainframe data processing system. Provided back-office departments with reports, bug fixes and system enhancements. - Worked closely with data processing vendor, USERS Inc. (now Fiserv), to ensure quick resolution of code issues. - Functioned as a contract programmer to affiliate company, CU Direct Corporation, to provide all new development and maintenance support for their loan processing system. - Actively worked with the lending department to support specific requests for loan decision criteria changes, loan processing improvements and custom reports.