Haziel David-Ejor

● Managed sales activities and customer interactions using Salesforce and SAP, ensuring accurate lead tracking and pipeline visibility ● Executed outbound calls and email campaigns to generate leads, qualify prospects, and contribute to revenue targets ● Assisted walk-in clients, managed e-commerce, and handled facility tasks ● Delivered excellent service through in-person, phone, and online channels, building trust and loyalty with clients

● Leveraged data analysis to identify market trends and customer needs, leading to strategic sales adjustments that exceeded quarterly store targets by 43% and personal targets by 51%. ● Built strong client relationships, enhancing satisfaction and loyalty, resulting in business acquisition.

● Improved operational efficiency by addressing maintenance issues, increasing profitability. ● Ensured product quality through detailed inspections, adhering to client standards. ● Adapted to new technologies, ensuring safety and timely task completion.

● Honed communication skills through interactions with courier company staff and customers. ● Improved attention to detail to prevent mix-ups in packages and addresses, enhancing customer satisfaction. ● Loaded packages into vehicles with enhanced organizational skills to ensure timely deliveries

● Exceeded sales targets by upselling merchandise, increasing revenue by over $1,000. ● Achieved high customer satisfaction through active listening, fostering loyalty and reducing returns.

● Provided exceptional customer service during facility events, resolving conflicts from double bookings to ensure satisfaction for all parties involved. ● Fostered repeat usage of facilities by renters through exceptional interpersonal skills. ● Ensured seamless operations at East Scarborough Boys' And Girls' Club in Toronto, Ontario, Canada.