Hazem Albalushi
City Management & Operations Director @ KAFD | كافد
About
With a career foundation in marketing, events, and customer experience, I’ve built a reputation for delivering impact where it matters most: on the ground, with people. My journey has evolved into leading operations and destination management with a sharp eye for detail and a deep understanding of what makes places thrive. I’ve orchestrated seamless visitor journeys, executed high-stakes public events, and transformed spaces into memorable destinations — always with a commitment to excellence, agility, and results. This diverse background gives me a unique edge: I don't just manage operations; I shape experiences that leave lasting impressions. Crafting the future of urban living and customer engagement through expert integration of design, marketing, and city management / operations. Masterplanning. Public Space Management. Destination Management. Urban Governance. Urban Development. Destination Policy. Experience Planning and Execution. Placemaking. Spatial Planning and Enhancement. Urban Advocacy. Advisory and Consulting. Skills: - Experience planning and building - Public Space Management - Site planning - Customer Service - Crisis management - Security - Marketing Communications - Internal Communications - Branding and brand management - Account Management - Retail operations - Digital marketing - Project management - Business development - Creative direction
Saudi Arabia
Riyadh
Real Estate
Entrepreneurship, Communication, User Experience (UX), User Interface Design, Mobility Strategy, Mobility Management, Operations Management, Project Management, Customer Experience, Creative Concept Design, Creative Briefs, Creative Direction, Marketing, Marketing Communications, Market Research, Brand Management, Marketing Management, Strategy, Social Media, Sales
Experience
City Management & Operations Director
KAFD | كافد
Riyadh, Saudi Arabia
Led enterprise-wide operations for large-scale mixed-use developments, covering property operations, destination management, tenant relations, mobility, and transportation. Defined and executed operational strategy, governance, and SOPs, ensuring safety, compliance, efficiency, and service excellence. Oversaw urban mobility and transport systems including traffic management, parking strategy, last-mile connectivity, public transport integration, and event operations. Partnered with government authorities, regulators, operators, and key tenants to align objectives and resolve complex operational challenges. Applied data-driven performance management (KPIs, dashboards, incident analytics) to optimize operations and mitigate risk. Built and led multi-disciplinary teams and vendors, driving accountability, resilience, and continuous improvement.
Director of Experience Research Monitoring & Reporting
KAFD | كافد
Saudi Arabia
City & Citizen Experience Senior Manager
KAFD | كافد
Riyadh, Saudi Arabia
City & Citizen Experience Manager
KAFD | كافد
Riyadh, Saudi Arabia
Design and Manage the Experience of a 90+ Buildings Mixed-use District.
Board Member
Saudi Umran Society
Riyadh, Saudi Arabia
Participation as an active member of the board of directors in the Saudi Umran Society and specifically the section of urban arts and architecture.
Member
CX Saudi جمعية تجربة العميل
Trainer
United Arab Emirates
- Digital marketing training - Training given at UAEU - Space camp.
Marketing and Partnerships Manager - Project Basis (Government Entity)
Emirates Driving
Abu Dhabi, United Arab Emirates
Account Manager
entourage marketing & events
Dubai, United Arab Emirates
My current work involves fulfilling the needs and requirements of the clients needs. I do manage and oversee the daily activities of a set of clients. Create and manage events. Pitch for RFP's and impress prospect brands.
Brand Manager
Panda Retail Company – Savola Group
United Arab Emirates
My area of concern is non-food. Therefore, I oversee all aspects of Consumer Electronics, General Merchandise, and Textile. Produce and manage all types of communication starting from weekly leaflet, in store POS, radio, TVC, activation and other types of communication. In general, involved promotion planning and execution, market insight and theme development, advertising campaigns coordination and implementation. - Develop and implement all types of communication related to my category. The communication mediums vary: leaflet, social media, in store POS, ATL, BTL, radio, corporate communications and TVC. - Developing Sales campaigns. - Store level operations management. - Product launch. Formulating and implementing 360° plans. - Agency management and briefing. - Merchandising. - Creativity brainstorming, copywriting, and design guiding.
Junior Account Manager
dentsu
Saudi Arabia
- Client servicing. Meeting and liaising with clients to discuss and identify their advertising requirements. - Writing creative briefs / Media plans / communication plans. - Negotiating with the client/agency staff on the campaign details. - Clients: Lexus, Toyota SUV, Daihatsu, JAACS, and Bab Rizk Jameel.
Marketing Officer
The British University in Egypt
Egypt
Student Relations Adviser
Indiana University of Pennsylvania
Indiana
- Product development and management - Marketing and Advertising - Design - Administrative Duties - Community management
Education
The British University in Egypt
Marketing
Hazem Albalushi's Contact Information
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