Hazem Hossam

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide solutions to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

• Digital Strategy Development: Develop comprehensive digital marketing strategies tailored to the real estate development sector. • Online Presence Enhancement: Enhance the online presence and visibility of our properties through effective SEO, SEM, and content marketing strategies. • Website Management: Oversee the management, maintenance, and optimization of website, ensuring they are user-friendly, informative, and up to date. • Social Media Management: Developed and managed effective content plans & campaigns on different channels achieving consistent presence and successful lead conversions and brand awareness , audience engagment and traffic drive. • Paid Advertising: Plan, implement, and optimize advertising campaigns to maximize ROI (Conversion rate) and achieve KPI’s (Daily fresh leads). • Content Creation: Collaborate with graphic designers and different agencies to produce high-quality content, including blog posts, videos, social media designs and renders that showcase our properties. • Data Analysis: Monitored CRM regularly to evaluate the results of campaigns conversion ratio, assessing success rates and identifying areas for improvement. • Budget Management: Efficiently allocate and manage marketing budgets to achieve marketing objectives while maximizing ROI and achieving KPI’S. • Teamwork: handling the process of brainstorming with marketing team , giving directions for creatives making sure they all aligned , following up not to exceed deadlines, collecting leads from all different sources providing sales team with qualified leads and supporting their efforts with valuable insights from CRM data. • Compliance: Ensure all agencies, Active online & offline campaigns efforts comply with broader organizational goals and objectives and industry regulations in the real estate sector. • Reporting: Daily, monthly, and quarterly reports for stakeholders to reduce decision making time and oversee the growth analytics.

• Create a long-term strategy for the employee making sure he got all trainings and courses needed to achieve his top performance. • Planning and scheduling courses every quarter for all employees, with considering availability of trainers, trainees time and the limited number of halls in the company. • Coordinate logistics for training events, including venue booking, equipment setup, and catering if applicable. • Maintain accurate records on training activities, attendance, and participants’ performance • Generate reports to track progress and assess the impact of training efforts. Courses

Acquired a comprehensive understanding of key marketing principles, including digital marketing strategies, consumer behavior, brand management, and market research.