Hazel Villanueva

Center Associate @ PACIFIC ACE SUBIC BAY CORPORATION

About

Resourceful, results-driven, and detail-oriented, I bring extensive experience in executive support, client relations, and office operations within the real estate industry. Over the years, I’ve built a solid track record of supporting business leaders, managing tenant onboarding, preparing contracts and invoices, and ensuring daily operations run smoothly and efficiently. I’m known for my warm professionalism, initiative, and organizational precision—qualities that allow me to anticipate needs, manage multiple priorities, and create systems that improve productivity and client satisfaction. My role often bridges business administration, operations, and client experience, enabling executives and teams to focus on strategic goals while I handle the details that make it all work. Beyond operations, I’ve also contributed to marketing and sales initiatives, from preparing proposals and nurturing partnerships to helping strengthen long-term business relationships. This balance of administrative excellence and business insight gives me a well-rounded perspective on how organizations grow and thrive. Currently, I’m pursuing my Master of Business Administration (MBA)—a journey that’s deepening my understanding of corporate strategy, leadership, and organizational management. I’m passionate about applying these learnings to deliver even greater value in my role, whether in executive assistance, corporate real estate operations, or hybrid business environments. My goal is to empower executives and teams to operate at their highest level by providing strategic, reliable, and people-focused support that drives results.

Country

Philippines

City

Olongapo

Industry

Real Estate

Skill

Time Management, Google Sheets, Coordinating Meetings, Sales Operations, Google Web Toolkit (GWT), Sales & Marketing Leadership, Executive Calendar Management, Executive Operations Management, Customer Retention, High Level Of Accuracy, Executive Relationships, Financial Planning and Analysis (FP&A), Budgeting & Forecasting, Executive Administrative Assistance, Executive-level Communication, Business Process Efficiency, Tagalog, Document Management Systems (DMS), English, Building Business Relationships

Experience

Center Associate

PACIFIC ACE SUBIC BAY CORPORATION

2024-5 - 2025-10 · 1 yr 6 mos

Subic Bay Freeport Zone

• Highly driven and client-focused professional overseeing the daily operations of a coworking and office space, ensuring seamless workflows and exceptional client experiences. • Achieved a 200% increase in client acquisition, growing the tenant base through proactive sales strategies, personalized engagement, and strong relationship management. • Managed end-to-end client relations—from onboarding and contract preparation to account servicing and renewals—resulting in higher satisfaction and retention rates. • Supported revenue growth by preparing tailored proposals, conducting tours, and closing deals for office and coworking spaces. • Streamlined invoicing, documentation, and administrative systems to improve efficiency and business reporting accuracy. • Collaborated with leadership on sales targets, marketing initiatives, and occupancy strategies to meet and exceed business goals. • Supervised team operations and ensured smooth client onboarding, renewals, and account management while maintaining exceptional service standards. • Recognized for strong organizational skills, professionalism, and a proactive approach that consistently enhances productivity and client loyalty.

Personal Assistant to Director

Sinosun Subic Bay Holdings Corporation

2022-10 - 2024-3 · 1 yr 6 mos

Subic Bay Freeport Zone

• Served as the primary point of contact for the CEO, handling all correspondence, calls, and scheduling matters with professionalism and sound judgment. • Provided comprehensive executive and administrative support, including calendar management, meeting coordination, travel arrangements, and preparation of reports and presentations. • Handled confidential and sensitive information with absolute discretion, integrity, and attention to detail, ensuring seamless executive operations. • Anticipated the CEO’s needs by proactively managing priorities, streamlining communication, and ensuring all tasks and meetings were well-prepared and executed efficiently. • Coordinated with internal departments and external partners to facilitate decision-making and maintain smooth business flow. • Demonstrated exceptional organizational, communication, and multitasking skills—consistently maintaining composure and efficiency in fast-paced, high-pressure environments. • Recognized for reliability, professionalism, and a solution-oriented mindset, ensuring the CEO’s time and focus remained on strategic goals.