hazel brady

PWN London is a global not for profit organisation of dynamic women representing multiple business sectors including banking/finance, telecoms, consulting, legal and third sector. My role is to manage the underling IT processes, procedures and communications to our membership. I have key liaison with members on their experiences to feed and drive the strategic direction and retention. I have also run the annual Mentoring programme for the last 2 years. This involves organising the panel and networking events for our members. I have successfully matched over 20 members with mentors who fulfil their criteria by utilising our network of contacts.

Service Advisor responsible for supervising the development, testing and implementation of Facilities IT Systems and related processes. This entails managing relationships with internal and external suppliers of software and hardware. Providing project support to IT system users within the Facilities department, service providers and client facing staff.

Juniper is a specialist change, internal communications and learning and development consultancy. My responsibilities covered all aspects of office management working directly for the Managing Director.

Deployment of new operating system and hardware to over 10,000 staff across the UK on time and within budget, by utilising scheduled appointments and drop-in clinics. I am responsible for the management of the scheduling deployment team and external suppliers. I manage the communication with all levels of business stakeholders and dealing with escalations. I analyse and communicate the scheduling and logistical requirements to the relevant technical resources. I provide project management assistant to the Project Manager.

My role as a IT Relationship Manager had account management responsibility and to be the first point of contact for business stakeholders when requesting operational changes, projects or issue escalations. I was part of a team providing a conduit for two way communications between the business and the IT Services teams, managing key information upwards and outwards. I had primary responsibility to understand key requirements from the Advisory areas and identify potential opportunities to ensure that growth and strategies were realised.

1 years secondment: Responsibilities to support the objectives of expanding the use of off-shore resources to meet firms growth and targets. Tracking and reporting to stakeholders, dealing with Information Management, updating Risk & Issues log, Quality control and communication to project team and stakeholders. Running weekly team meetings, creating and providing relevant paperwork for main business stakeholder monthly meeting/taking miniutes. Liaison bettween on-shore and off-shore teams.

Implementation of a UK internal and external PC estate management processes as part of a larger project with benefits to the firm. Service Delivery of 3rd party supplier operations, when services transferred externally so all processes/procedures were followed effectively. Monitoring Service Level Agreements (SLAs) and KPIs against 3rd party contract. Escalation point for all issues relating to the service, with an awareness of contractual and financial constraints. Input into the annual IT hardware and software budgets in conjunction with the Finance team. Performance managing all goals, half and annual appraisals for the internal team.

Starting in 1987, I worked in various IT operational and administration roles. This includes Team Manager, Team Leader, IT Deskside Support Analyst, IT Aministrator and Help Desk Administrator.

Providing an exceptional service to Battersea's rehoming customers and the highest standards of welfare to the cats in our care. Striving to reach positive outcomes for both cats and customers alike.