Hazel L.

Managed Group & Transient Sales (Corporate, Diplomatic & Entertainment)

Actively handled all PR and Sales activities at resort level Accolades included: Positive Luxury, 100 best places to go in the world 2019 by TIME magazine, Best Local Hero by Mr & Mrs Smith, Haute Grandeur Travel Awards -Liaised with all PR agencies for current and future international marketing activities -Planning, and Hosting of all FAM Trips -Site Inspections for all important third parties in order to truly convey the brand -Database management to ensure brand awareness and secure sales prospects -MOD role (1-2 per month)

-Pre-opening and opening of the New Flagship brand of The Lux Collective - SALT Resorts A Homegrown Hotel with a Huge Heart. SALT of Palmar, opened its door on November 1st 2018 with a focus on sustainability and ensuring the local community is prioritized. A humanistic approach to hospitality -Derived all Standard Operating Procedures for the department -Roster Management -Training on a weekly basis to ensure SOPs are being followed -Payroll and overtime requests are verified and established on a monthly basis -Manager on Duty twice a month

-In charged of opening requests for all Swiss members on a daily basis -Managed Swiss members' requests along with Lifestyle Manager and liaised with QTravel for all requests of flight quotations, amendments etc. -Relationship management: Coordinated with offices across the world to ensure guest requests are met and followed -Dealt with suppliers all around the world in order to find the best alternative for members

Paradise Cove Hotel - Small Luxury Hotels of The World Pre-University work experience for an overview of front office & hotel operations

Bachelor of Business Administration in Hospitality Management with Sales and Marketing

Mandarin Training Center (MTC) Intensive Mandarin Course: Reading / Writing / Speaking