Hazel Kwatengera

•Account lead and support for Pan African and global clients. • Deliver high-quality work focused on our client’s internal and external communications’ needs. • Overall brand management for different clients. • Develop and implement strategic communications plans on behalf of clients demonstrating an understanding of client information, including business strategy, services, stakeholders and competitive landscape. • Research, plan and develop comprehensive communication campaigns. • Write and edit a variety of client materials (e.g., strategic memos, press releases, presentations, speeches, media reports, media pitches, and digital content, etc.). • Media management. • Crisis management. •Reputation management • Relationship and stakeholder management. • Events management e.g. webinars, online press conferences, interviews, and op-ed placements. • Programme impact evaluation, measurement and progress report development. • Evaluate campaign results against objectives.

•Develop strategic communications plans and programmes to maintain an overall positive corporate image. • Crisis communication management. • Ensure effective media monitoring and management. • Manage various key stakeholders for the business and maintains stakeholder inventory. • Ensure effective internal and external communications strategies, including creation of public relations content for various digital and print platforms. • Prepare press releases and speeches. • Plan and coordinate corporate events. • Facilitate, promote, implement, and monitor corporate communications projects and events. • Design and implement public relations and corporate social responsibility programmes that contribute to overall brand enhancement.

•Developed and implemented internal and external communications strategy and managed the company’s corporate reputation. • Crisis communication management. • Stakeholder mapping and implementing stakeholder management strategies. • Cultivated and maintained relationships with key stakeholders, including government, NGOs, media,and clients. • Media management. • Prepared press releases, speeches, and presentations. • Managed organisation’s public appearances, reputation, and image, as well as the profiling of the Chief Executive Officer. • Managed the company’s digital platforms • Developed internal and external documents including newsletters, magazines, and annual reports. • Quality control of documents and messages for external distribution. • Content creation of public relations material to market TelOne and its products on various platforms including the website, social media, TV, and radio platforms. • Designed and managed the organisation’s Corporate Social Investment programmes. • Overseeing the performance and professional development of five department staff (1 Assistant Public Relations Officer, 2 Switchboard Operators and 2 Receptionists). • Resolved customer complaints in a timely and courteous manner in collaboration with cross departmental staff. • Planned and coordinated high level corporate events in various locations across the country, including Head of State events.

•A role for maternity cover period. •Organisation’s spokesperson , held various interviews during the period. • Developed and implemented internal and external communications strategy and managed the company’s corporate reputation. • Crisis communication management. • Stakeholder mapping and implementing stakeholder management strategies. • Cultivated and maintained relationships with key stakeholders, including government and clients. • Media management. • Prepared press releases, speeches, and presentations. • Managed organisation’s public appearances, reputation, and image, as well as the profiling of the Chief Executive Officer. • Managed the company website and social media platforms in order to identify and mitigate any threats to the company’s reputation. • Developed internal and external documents including newsletters, magazines, and annual reports. • Quality control of documents and messages for external distribution. • Content creation of public relations material to market TelOne and its products on various platforms such as the website, social media, TV, and radio platforms. • Designed and managed the organisation’s Corporate Social Investment programmes. • Overseeing the performance and professional development of 6 department staff (2 Public Relations Officers, 2 interns, 2 Switchboard Operators and 2 Receptionists). • Resolved customer complaints in a timely and courteous manner in collaboration with cross departmental staff. • Planned and coordinated high level corporate events in various locations across the country, including Head of State events.

•Identified, gathered, and wrote business, political, and human interest feature news articles. Mainly covered Information Communication and Technology, Telecommunications, Mining, and Public Service industries. • Promoted published articles on social media platforms. • Developed and maintained relationships with news sources both in private and public sectors. • Managed the process of photography and videography during the compilation of news stories. • Monitored and evaluated local, regional, and international media, as well as social media platforms in order to stay abreast of trending issues. • Selected by the United States Foreign Press Centres to be part of 18 journalists from across the world for an American tour entitled “Media Literacy and Press Freedom in the 21ST Century”.