hayleigh schwertfeger
coordinator, client success
About
Positive Energy. Results & Detail-Oriented. Organized. Experienced communications professional with marketing, corporate communications, event planning, customer service and project management best practices. Skill sets as diverse as the positions held. Bringing both collaborative and leadership-oriented thinking to tasks. Excelling in team settings, and demonstrated ability to lead.
canada
toronto
information technology and services
teamwork, leadership, customer service, microsoft office, event planning, technology savy, time management, microsoft word, microsoft excel, visual communication, social media, office administration, photography, powerpoint, customer service representatives, corporate communications, public speaking, digital media, microsoft project, call centers, honours in french, communication, social networking, marketing materials, event management, management, critical thinking, presentations, process documents, skilled multi tasker, media relations, team leadership, problem solving, public relations, marketing
Experience
coordinator, client success
carlton group ltd.
summer student - disability administrator and customer service representative
manulife
* Handled a variety of different projects such as working with Microsoft Excel for * formatting office phone lists, mail delivery lists and out of office spreadsheets. * Created multiple process documents for different products and teams within the * Administrative and Customer Service Representative teams. * Provided back up for many of the teams. * In my role as a Customer Service Representative for the Manulife Group Life and Disability Benefits Call Center, I was responsible for: * Interfacing with clients on the status of their claims, providing qualification and triage to determine the next course of action and to refer them to the appropriate specialist or caseworkers for timely resolution * Presenting clients with a calm, compassionate and professional Manulife live person to talk to when they were upset over their personal issues with the objective to ensure their issues were addressed immediately, displaying excellent interpersonal and communications skills.
summer student - disability administrator
manulife
* Worked with two different teams: An administrative team in the morning for Group Disability and a Customer Care Representative team for Absence Management Solutions in the afternoon * Morning duties consisted of various administrative functions related to the claimants’ files including posting medical responses from doctors * Afternoon duties consisted of various administrative functions related to the claimants’ files including packages for claimant’s transition to Long Term Disability (LTD), adding task dates for Case Managers and mailing out surveys
vice president of special events
wilfrid laurier university
event and member services coordinator
portfolio management association of canada (pmac)
Education
école secondaire catholique monseigneur - de - charbonnel
leaside high school
Graduated with Honours in French Immersion. Activities and Societies: Leaside Alpine Ski Team (helped organize and get club started at Leaside). Awarded MVP in 2011. Attended OFSAA for Alpine Skiing Winter 2010 & 2011. Leaside ACT (Adolescents for Community Teamwork). 40 hours of Famine. Leaside Rugby Player.
wilfrid laurier university
communication studies
Communication Studies is the interdisciplinary study of language, media and culture. How we communicate provides the foundation for forms of community, our institutions and modes of governance, and interaction in the local and global economies. Communication is also necessary to the production and reproduction of culture. In order to understand how social forces, organizations, and cultures operate, we must first understand the role communication plays in their formation. The program at Laurier offers a four-year honours degree. Activities and Societies: WLU Charity Ball
hayleigh schwertfeger's Contact Information
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