Hayden Eastburn

Owner Relations Department Audit Coordinator Breckenridge Grand Vacations | October 2022 – Present • Oversee the auditing of reservation bookings within the Owner Relations department, ensuring accuracy and compliance with company policies. • Analyze and manage statistical data related to reservations to improve departmental efficiency and decision-making. • Supervise and mentor a team of two audit agents, fostering collaboration and professional development. • Spearhead the design and implementation of new systems and workflows through advanced Excel solutions, enhancing productivity and streamlining processes. • Play a key role in upholding operational excellence, contributing to the seamless vacation ownership experience Breckenridge Grand Vacations is known for.