Haya Muhtadi

Compliance analyst under the Restricted Products RP function.

First to lead R&Q practise within the Tax Line of Service for KSA offices, Riyadh, Jeddah and Khobar. Within this position I have developed effective procedures for engagement investigations and deploying monitoring processes to keep teams in compliance with PwC Internal Compliance and Risk Management Policies and Procedures. In addition, I was responsible of preparing and assisting with client Risk Management onboarding process including; • Running AML and Sanction Screening checks on clients and their Ultimate Beneficial Owners to ensure AML and sanction compliance. • Identifying priority areas of risk and process improvements by understanding their objectives, risks, control framework, systems and regulatory environments. • Identifying, assessing and evaluating violations related to confidentiality breaches. • Reporting adverse results, sanctions in addition to global, regional and local conflicts of interests. • Designing, planning, organizing and directing orientation and training programs for employee onboarding process. • Gather, organize and evaluate data to make accurate assessments of current operations. • Drive system improvements efforts from concept to completion to enhance the business process efficiency. • Manage the acceptance of Joint Business Relationships (JBR) between PwC firms in the Middle East and various companies or individuals under critical conditions and requirements. • Conduct and manager Engagement Quality File Reviews

• Drafting process maps, policies and procedures for The Retail Business Department to ensure that all is going in a systematic approach. • Conducting market research for department and analytics. Manage the implementation process for policies and procedures according to guidelines. • Evaluating risks and help in the assessment process based on analysis, previous data, and the market benchmark. • Issuing Travel and Medical Policies for individuals, in addition to channeling customers' feedback.

• Ensuring proper safety techniques are being followed during operation. • Provided quality guest customer service to create a pleasurable ride experience. Operated main control system, and communicated status reports with management. • Maintain the cleanliness of the park. • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.

EY has equipped me with the essentials and helped me rapidly develop my capabilities through a series of learning exercises – including on-the job training, coaching and technology training. I also received functional and technical instruction related to one of their core practices: Advisory, including: • Recognizing potential internal control issues and communicate them to the assurance team. • Clearly and accurately document the execution of internal control procedures. • Challenge procedures used in the past and attempt to enhance internal controls techniques. • Maintain a strong client focus, be responsive to client requests, and develop/maintain productive working relationships with client personnel.

• Processed and recorded new policies and claims. • Collected premiums and issued accurate receipts. • Reviewed and verified data, including addresses, phone numbers, names, ages, and values. • Calculated adjustments, premiums, and refunds. • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents. • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. • Made contact with insurance carriers to discuss policies and individual patient benefits.