Haya Alkrijah، CIPD L5

Acting as Recruitment Lead, overseeing recruitment activities across multiple business divisions and ensuring alignment with workforce needs. • Managing and supporting a team of recruiters, including task allocation, performance follow-up, and ongoing guidance. • Partnering with senior stakeholders to understand hiring priorities, timelines, and business requirements. • Monitoring open vacancies, tracking progress, and ensuring timely closure while maintaining candidate quality. • Building and maintaining talent pipelines to support current and future hiring needs. • Leading weekly team meetings to review performance, address challenges, and align on priorities. • Supporting workforce planning and providing recruitment insights to management when required. • Ensuring recruitment processes are followed consistently and contributing to continuous process improvements. • Collaborating with the Employee Relations team on investigations and disciplinary cases, providing recruitment and documentation support when needed. • Supporting onboarding processes for new joiners, ensuring a smooth transition and positive employee experience. • Contributing to training and development initiatives by coordinating with relevant teams and supporting recruitment-related training needs.

• Managed recruitment for major brands including Starbucks, Apparel, and Wellness. • Successfully contributed to the opening of 15 new branches. • Recognized as a top recruiter in Riyadh for consistently achieving hiring targets. • Oversaw full-cycle recruitment processes and collaborated closely with hiring managers to meet business needs.

• Handled end-to-end recruitment coordination, including scheduling interviews, candidate communication, and documentation. • Responsible for the Hospitality sector and the Tamheer graduate program. • Ensured smooth onboarding processes and alignment with internal stakeholders.

• Source candidates by using databases and social media • Writing and posting job descriptions • Evaluate and screen resumes and cover letters • Conduct phone, Skype and/or in-person interviews • Provide a shortlist of qualified candidates to hiring managers • Contact new employees and prepare onboarding sessions • Maintain a complete record of interviews and new hires • Attend job fairs and careers events

• Managing large amounts of inbound and outbound calls in a timely manner • Identifying customers’ needs, clarify information, research every issue and providing solutions • Keep records of all conversations in our call center database in a comprehensible way • Help to train new employees and inform them about the company’s customer management policies

• Updating and improving quality control procedures in response to changes in technology or industry standards • Monitoring the performance of staff members to ensure that they are performing their jobs effectively • Reviewing reports generated by computerized equipment to identify defects or other problems that may affect product quality •Reviewing customer complaints to determine if they are justified or if they can be resolved with minimal action from the company • Conducting research on new technology that could improve operations within the company

• Greets customers and helps them feel welcome • Ensure proper presentation of products on shelves • Recommending products that fit the client's needs, preferences, and budget, and explaining how the products work.