hatem fawzy

system and network section head

About

System & Network Section Head at Alkan CIT

Country

egypt

City

egypt

Industry

information technology and services

Skill

networking, telecommunications, cisco technologies, ccna, troubleshooting, switches, network design, ip, voip, routers

Experience

system and network administrator

alkan holdings

2004-1 - 2011-1 · 7 yrs 1 mo

Responsible for designing, organizing, modifying, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments.

it help desk

alkan cit

2001-1 - 2004-1 · 3 yrs 1 mo

* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. * Respond to queries either in person or over the phone. * Maintain daily performance of computer systems. * Respond to email messages from users seeking help. * Ask questions to determine nature of problem. * Walk customer through problem-solving process. * Install, modify, and repair computer hardware and software. * Clean up computers. * Run diagnostic programs to resolve problems. * Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. * Install computer peripherals for users. * Follow up with users to ensure issue has been resolved. * Gain feedback from users about computer usage.