Hassan Ali

Serve as the first point of contact for customers via live chat, email, and social media, providing timely and accurate technical assistance. Diagnose and resolve technical and account-related issues while ensuring a smooth and positive customer experience. Escalate complex issues to relevant internal teams (e.g., development, accounts) with clear context, reproduction steps, and expected outcomes. Conduct post-resolution quality assurance (QA) checks to confirm issue resolution and maintain high service standards. Maintain and regularly update knowledge base resources, including FAQs, feature request logs, and article inventories. Write and update 5–10 support articles per week, ensuring all documentation aligns with the latest product features and interface updates. Communicate product updates, new features, and resolutions to customers clearly and effectively. Collaborate cross-functionally with development and account teams to ensure alignment between customer needs and product updates. Gather and structure customer feedback to inform product improvements and feature development. Contribute to the continuous improvement of support workflows, documentation quality, and internal communication processes

Demand management, arrangement of trainings for staff on quarterly and on need basis Forecast supply and demand to prevent overstocking and running out-of-stock (OOS) Enter purchase details (vendors information, invoices and pricing) into internal databases Place orders to replenish merchandise as needed. Track shipments and address any delays Oversee storage of products, particularly of fragile items. Evaluate suppliers’ offers and negotiate profitable deals Plan and coordinate administrative procedures and systems and devise ways to streamline processes Recruit and train personnel and allocate responsibilities and office space Assess staff performance and provide coaching and guidance to ensure maximum efficiency Ensure the smooth and adequate flow of information within the company to facilitate other business operations

- Managing data of warehouse & transportation which includes: o Inventory management o Route designing & sequencing for delivery o Demand & supply control - Demand management, scheduling, meal and reporting - Arrangement of trainings for HSSE staff on quarterly and on need basis - Planning & reporting higher management through PowerPoint or report writing for UAE. - Designing ROTA on Excel for next two months & presenting all that to higher management weekly. - Making PowerPoint presentations for monthly meeting, schedule designing & substitute planning. - Orientation to new team members related Inventory Protocol arrangements and safety measures. - Feasibility reports for new projects & assessment reports for both departments using MS Office.

- Managing data of all departments & maintaining backup - Regularly updating database of ERP system - Error verification check for all sheets like order confirmation, daily routes, stock backups, etc - Managing fleet in all aspects like cost, fuel, etc. - Attendance & holiday management and making payroll on weekly & monthly basis as per laws - Planning for maintenance of vehicles & sequencing routes accordingly

-        Planning and managing logistics, warehouse, transportation and customer services through database -        Directing, optimizing and coordinating full order cycle -        Liaising and negotiating with suppliers, manufacturers, retailers and consumers

- Assistant to Assistant professor and held his authorities and responsibilities in his absence and managed them - assisted him his research papers and took lectures as a asst. lecturer whenever needed - Our team covered launching of branch in a different province by completing the documentation

- I supervised campaigns one of them was brand awareness & second was targeting upper class of specific area - We ran advertising project in which we started with digital marketing to grab a segment. - I did a survey with a team of internees. I leaded them and we surveyed about our competitors and did SWAT Analysis. We compiled the results and made a strategy to improve the recorded weaknesses