Hassan Mohamed

Currently in charge Acting Senior Front Office at REEM Hospital, customer direct contact allowed me to strengthen my abilities to communicate and be able to absorb patient distress. Attentive to the patient needs and special requirements, I follow the registration steps starting from getting the appropriate admission information from different services (insurance, Doctors and Nurses instructions, payments details....), till discharge. Previously as customer care agent, i learned the importance of clear communication for phoning customers. I resolved customer problems, give sales pitches and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success. I am a details orientated team player who is reliable, punctual and experienced in taking inbound & outbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of inquiries on a daily basis. Should you find interest in my application, then I will be available for an interview at your convenience. Attached is my resume for your kind reference and looking forward to meet you for an interview to discuss further. Best Regards Hassan Mohamed +97150 638 64 02 Hassan8-1@hotmail.com