Hassan Chahine

- Led V2 product creation, addressing technical obsolescence and enabling multi-platform expansion. - Expanded product footprint to native Mobile apps (iOS/Android), Salesforce app, and embeddable widget. - Drove strategic repositioning from change management to operational excellence & performance, expanding market reach. - Established clear product development processes, balancing B2B client needs with product vision. - Defined streamlined customer support processes, improving efficiency and satisfaction. - Implemented data-driven user discovery, complementing qualitative methods to inform strategy. - Led development and launch strategy for the AI agents product line. - Ensured product relevance via AI trend monitoring and agile roadmap adaptation.

• Aligned different stake holders around the product vision, defined the product strategy and ensured that everyone in the team is up to date about the strategy and roadmap • Organised design sprints, arranged scrum ceremonies, aligned the team around priorities and roadmap, applied lean software development principals to decrease time to market and reduce waste • Kept close relationships with users, conducted qualitative interviews allowing me to go deeper into their issues of interest and explore nuances related to their problems • Defined the product’s data plan, the company’s key objective and metrics to achieve in each quarter. Created data dashboards to follow up on progress • Gathered users feedback coming from different channels: customer support, reviews, inapp comments. Created reports to summarize findings and shared them with the team • Defined growth strategies leading to viral growth for acquisition • Outlined habits development strategies leading to higher frequencies of engagement

• Created and updated the product’s roadmap using Aha.io according to the company's objectives, latest trends, competition, market's demand and customers’ requests • Defined KPI's to measure improvements of the product in meeting its strategic goals. Automated their calculation and built reports that helped stakeholders monitor them • Defined the workflow & ceremonies for the development team • Led a team of two developers, wrote user stories, designed mock-ups using Sketch and provided guidance for the team to develop features for Streamroot's dashboard

• Managed and updated the road map of a CRM product according the customer’s needs • Defined KPI's to monitor the performance of the software • Implemented data integration techniques that reduced processing times by 80% and made the system real-time integrated with the core banking software.

• Developed systems that increased the work efficiency of some departments by 30% • Provided guidance and support to a team of 4 developers to assure quality of developed solutions. • Reduced processing times by 60% for some processes by applying most innovative technologies and redesigning databases.

Developing business models for Windows and Web Design database tables under SQL 2008, and write scripts for data manipulation and processing Develop user interface for Web using HTML, ASPX and Java script and develop business classes using .NET 2.0 and 3.5 using C# and VB .NET Developed client side scripting using javascript and XML