Hassan AbdelKader

• Deliver client sessions and present Intercom vision, value proposition, and technology. • Handle the sales cycle, qualification, how-to-sell and win strategies, and engagement best practices. • Tailor presentations to specific clients. Become a trusted advisor with delivery Solution Architects through advising on Software Solutions as well as presenting architectural visions for leveraging this technology in solutions. • Develop pre-sales engineering content on Software Solutions for clients. • Ensure that client organizations are kept fully informed on all relevant initiatives, activities and product developments. • Develop strong technical executive relationships and champion clients' organizations. • Support clients in preparing RFI/RFP documents. • Own the technical proposals documentation and preparation. • Communicate with partners the required BOQ. • Attend partners’ webinars to keep up to date with product changes, roadmaps, and market positioning.

- Owns the presales activities for enterprise customers. -Design the solution based on the customer requirements - Proposing innovative solutions based on Etisalat and its partners’ portfolio of offerings and products. - Drive awareness sessions to sales teams to update them on offering updates, pitches, references, and case studies. - Builds business cases for solutions based on consolidation of costs from IT, Technical departments, and partners solution components contributing to the service value created. - Design and own the execution of Supervise POCs and pilots plans and execution for customers and market requirements during the presales phase. - Collect and manage customer requirements and Objectives/Challenges to be addressed. - Generate Customer approved Analysis Documents (requirements documents) for customer and for internal use. - Analyze solution components and source the technologies and services needed from internal (IT, Technical, Security departments) and external parties(partners). - Consolidate solution components from the above mentioned parties. - Submission of BOQs, business cases, and reference costing sheets. - Support Sales & Revenue targets while Ensuring Profitability targets. - Design quality (time/budget). - Building technical proposal and solution architecture addressing customer requirements document (requirements Analysis) for submission to customers requesting offers. - Ensure the clear definition of the Scope of work for products, solutions, and services (and other deliverables) to be provided by Etisalat as part of the proposal. - Filling the compliance matrix ensuring high compliance scores by bringing in the needed solution components. - Managing the response to prospects and customers clarifications and questions (including RFIs) about products, solutions, and services

Provide a professional first and second technical support for a large customer •Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution •Own the chronic and the complex problems/incidents. •Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team. •Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. •Provide updates as needed to the customer in order to meet performance objectives. •Comply with all the special process and procedures agreed with the account teams and customers. •Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process •Perform technical escalations in line with company procedure. •Monitor systems, customer networks, and products, and deal with alerts and events as appropriate •Liaise and refer issues to correct/relevant entities when needed. •Document all troubleshooting and case management actions via the electronic case management system. •Undertake any other rea Your Jobs reasonable task as assigned. •Ability to build relationships with peer and management levels both with clients and the company management •A determination to process tasks according to predefined processes is essential. •Drive chronic and complex cases into quick and efficient resolution. •Act as a case manager in order to always push for faster issue resolutions. •Provide technical training to the team members when required.

Studied Communications engineering