Hassan Alsaffar

- Leads end-to-end cycle of requirements gathering, stakeholder management, solution designs, projects planning, and aligning team members while ensuring deliverables are made to fit specific Almajdouie Motors, Partners, and Subdealers requirements up to the highest quality. - Mapped business requirements and processes to system implementations across the full sales cycle (procurement, importing, shipping, warehousing, ordering, pre-delivery inspection, and delivery). - Synchronized data across multiple systems to align delivery team's operations with sales & CRM departments. - Oversaw enhancements, customizations, and implementations of aftersales service processes. - Managed workflows related to customer reception, workorder creation, resource task scheduling, parts ordering, servicing, invoicing, and any offers or agreements such as service contracts. - Responsible for integrity and control of financial impact of business operations in high detail as per finance requirements relating to costing & billing of transactions. - Evaluates change and enhancement requests by providing comprehensive, big picture understanding of business & systems impact. - Leads system configuration of sales & aftersales branches across Changan & Peugeot in Oracle EBS modules (Inventory, Order Management, Purchasing, WMS, and Field Service) and setup of all customizations including approval hierarchies, campaigns, and workflows - Supervises colleagues, providing guidance, and uplifting the team through knowledge sharing, maintaining configuration documentation, setup guides, streamlining internal support processes, and automating repetitive IT configuration & support tasks - Adept at requirements gathering and translating business requirements to functional requirements and converting them to technical specifications & designs through analyzing change requests and refining the demand process through in-depth discussions with business stakeholders and internal IT development team

- Championed business requirements within IT department & kept a register of their enhancement requests along with representing/escalating the stakeholders' important matters relating to sales & aftersales departments of Changan and Peugeot brands. - Led the transformation of the Service Delay Compensation System for Changan and Peugeot by implementing a new web portal, integrating AP invoices and delay calculations, revamping the system, and designing dynamic workflows aligned with MoC policies. The project was executed in joint venture with Almajdouie CX HQ and a cross‑functional task force from aftersales, finance, and IT. - Digitized the vehicle imports customs clearance process, eliminating manual operational mistakes, and reducing ZATCA-related fines. - Digitally transformed the processes of logistics and clearance department to systematically recorded and automated processes by creating new data mappings & workflows in compliance with Saudi Customs Authority requirements - Implementing systematic workflows for the logistics and clearance departments that significantly streamlined operations, reduced labor cost & overhead, and eliminated repetitive tasks. - Designed, tested, and implemented flexible service contracts and extended warranty solutions by configuring ERP modules with cost, revenue, and product control mappings per aftersales and finance specifications—achieving a major milestone that generated thousands of contracts and millions in revenue for Changan and Peugeot. - Maintains operations between Majdouie-internal ERP and the Subdealers Portal by integrating multiple systems to standardize business operations, achieving full control & reporting on Subdealer sales, warranties, contract details, and consumption by customers. - Managed and responded to (external & internal) audit points by providing required data, auditing access, and ensuring governance policies are upheld in all implemented enhancements and changes.

- First contact with the users and management in supporting sales & aftersales daily operations on Oracle EBS ERP (inc. modules: Field Service & OM). - Responds, troubleshoots, follows up on (internally & externally) and resolves incidents reported through calls & dedicated ITSM Jira Platform. - Raises, escalates and follows up directly with Oracle Global Support for production issues and unexpected system behavior. - Thoroughly tests & reports results of fixes given by Oracle Global Support and internal technical team in test environment. - Thoroughly QAs internally developed solutions and enhancements done for the sales and aftersales system processes. - Creation of audiovisual & textual user training materials and cataloguing them in a dedicated repository. - Supported operations on the Customer Data Platform (CDP) across all brands (Hyundai, Changan, Peugeot, and Citroen) including fixing data mismatches & resolving errors. - Designed various data validations to ensure customer record synchronization, accuracy & completeness across our various systems. - Contributed integrally to the redesign & revamping of the Customer Data Platform (CDP) user experience to (1) streamline the user steps and (2) to clearly direct the user to enter meaningful input. - Catalogued data entities & sources in Customer360 Project by interviewing all system processes owners to gather all customer touchpoints across sales, service, spare parts, call center, test drives, and CRM channels; including Web & Mobile applications, Siebel CRM system, Genesys Cloud for call centers, Oracle EBS ERP modules, and internally developed Subdealer Portal. - Designed, implemented, and tested Customer Service Reminder solution. The system calculates expected date of regular maintenances by analyzing history of customer behavior & vehicle mileage to send automated reminders. Late/nonresponsive customers are classified & flagged for recovery by CRM team. Data is logged for analysis & improvement.

- Automated workstation deployment. - Created asset management database to log IT assets assignments. - Evaluated & compared on-prem vs. cloud email exchange & IP telephony solutions. - Designed customer onboarding tools (webforms & fillable PDFs) to digitize the sales pre-sales and sales processes. - Evaluated & tested systems made by potential partners. - Maintained project master documents. - Evaluated vendor proposals following RFP phase. - Supported Aramco Cybersecurity Compliance Certification with project management & documentation. - Created a knowledgebase containing system user guides & common self-service fixes.

- Automated workstation deployment. - Created asset management database to log IT assets assignments. - Evaluated & compared on-prem vs. cloud email exchange & IP telephony solutions. - Designed customer onboarding tools (webforms & fillable PDFs) to digitize the sales pre-sales and sales processes. - Evaluated & tested systems made by potential partners. - Maintained project master documents. - Evaluated vendor proposals following RFP phase. - Supported Aramco Cybersecurity Compliance Certification with project management & documentation. - Created a knowledgebase containing system user guides & common self-service fixes.

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