Hasniza Mohamed

- implemented the strategy and roadmap for digital transformation in the organization - lead and implemented the pilot project - established the setup of agile team in developing the new portal and apps - lead and established the continuos engagement with customers, using design thinking and human centered design principle - pioneered and lead the design thinking and agile principle in the organization - lead the implementation of the transactional website and apps in the organisation

- lead SME transformation initiatives by establishing transformation strategic objectives, project charter & roadmap - identified the best methodology in the diagnostic stage by taking considerations all the potential impact during the pilot stage - analyse the gap & apply the new methodology of continues improvement and solve problem in a scheduled & effective way - Established and promote continuous improvement via systematic performance visibility that can be operationalize and applied throughout the company - tracking of business performance so as to drive delivery of programs, critical initiatives and resolution of cross functional - formulate and lead in the development policies and business process improvement aligned with current and future business requirements

- Responsible as the content support in assisting the Workstream Leader in scoping and sizing of initiatives and implementation planning for Regulatory Workstream - Act as the thought-partner in resolving issues with regards to the Regulatory Matters - Become an anchor in process management by ensuring the discipline on process (follow-up, timeline, performance monitoring) and responsible for the reporting and updating to the Executive Sponsor & GCEO - Interact & equip Exec Sponsor with the ‘big pictures’ – including the financial impact, preparation on progress of initiatives and surface key issues that require executive sponsors’ attention and recommend specific/required intervention - Ensure communication of transformation progresses and successes to the whole organization

- Served as an Account Manager for major telecommunication licensees including Digi telecommunication Berhad, Heitech Padu & Cordoda Corporation - Bring in sales & revenue for TM Wholesale - Maintained and ensured compliance to the Access Agreement (AA) with the customers - Addressed timely & accurate billing, resolved disputes and responsible for timely collection and settlement. - Managed account retention via customer service excellence, inclusive of service fulfillment, assurance (pre-sales, service delivery and after-sales services)

- Handled event such as TM-TOT Working Group Meeting, ACASIA BOD Meeting, PT-Telkom Bilateral Meeting, GTM and PPM (Commercial Meeting) - Reviewed and responsible in promotion activities such as brochures and website for Global Business - Expert in relationship building with customers such as golf arrangement, business lunch/dinner, souvenirs and social tour - Established strategic alliances with existing vendors such as advertising agencies for better business prospect