hasnan badi

* Head of lift trucks rental and operations. * Conduct strategic business planning and market analysis on MHE industries. * Creating and providing solutions to customer needs of MHE. * Plan and execute optimization of MHE to reduce wastage and increase efficiency. * Ensuring the smoothness of daily rental operations. * Work closely with Sales and Service department. * Maintaining and nurturing existing account for business development and growth. * Acquiring new account and pushing for rental business growth. * Managing rental assets and maximizing usage utilization. * Lead a team of rental executives and coordinator.

* Conduct strategic planning and execution for improvement of customer experience to achieve customer satisfaction. * Enforcing standards of high quality customer service level. * Call centre training and development. * Improvement activities on service level.

* Head for Inbound Unit, Outbound Unit and Quality Unit for Honda Malaysia call center. * Entertaining all Honda customer enquiries and complaints. * Ensure the smoothness of daily operations and conduct improvement activities. * Conduct yearly planning of operations, staffing, training and development. * Ensuring the service level quality for call center employees towards Honda's customer. * Department liaison with Internal Dept to resolve customer complaints. * Ensuring the adherence of Service Level Agreement between department to achieve customer satisfaction. * Reporting to Management on customer enquiries and complaint status thru monthly presentation.

* I was the Head of Operations Department in charge for Operations Section, Logistics Section and Fleet Maintenance Section. * Operations: * Vehicle Reservation and Allocation. * Daily vehicle movement. * Daily operations - manpower allocation * Monitoring 5 branches (KL, KLIA, Penang, Kuantan, Johor Bharu, Kota Kinabalu) * Logistics: * Vehicle Road Tax and Insurance * Vehicle Puspakom Inspection * Vehicle Acquisition and Disposal * Fleet Maintenance: * Vehicle maintenance and repair * 24 Hour Services emergency breakdown * Working as company liaison to government agency (RTD, Custom and Excise, Ministry of Tourism, Ministry of Finance, Puspakom)

On the hunt for new fleet deals of Material Handling Equipment in Sales and Rentals. Providing solutions and services for warehouse and supply chains needs. Managing and nurturing key accounts customer for business development and growth.

* Ensure the effective flow of AFC goods storage and distribution with inventory accuracy to maximize customer satisfaction. * Ensure the delivery timeliness of goods throughout Asia with the most cost effective method. * Liaise with AFC marketing partner and vendors to ensure operational smoothness and maximizing resources to achieve cost effective method and gaining efficiency.