hasnain poonawala

consulting assignments on information security and governance implementations in BFSI domain

Handled the information security(ISO27001:2013), QMS(ISO9001), SSAE16 TYPE 2 and HIPAA compliance; framing company policies and procedures. Doing risk assessment and Business impact analysis for business continuity/disaster recovery planning(BCP/DR). Facilitated ISO27001:2013 third party audit and certification as a deputy MR. Conducting HIPAA internal assessments. Working on response for client RFPs. Key Contribution: Facilitated ISO27001:2013 certification for Banctec Pune site.

* Major Responsibilities: * Handling Quality Assurance and course delivery for clients like UPS and Tyco International. Responsible for ensuring Quality of the E-learning courseware. Leading a delivery and QA team and reporting into the Delivery manager. * Setting up internal processes and ensuring the project flow is maintained and client reviews are conducted as per implementation plan and project milestones. * Completing courses within estimated efforts and costs * Process improvements

* Worked with WNS Global Services in various roles last being Assistant Quality Assurance Manager for Travel Services - Fare Filing delivery unit. (November, 2005 to June, 2007) Prior to that, worked as a Quality Assurance Leader in Passenger Revenue Accounting (December, 2003 to October, 2005) and Customer Service Associate in the same department (August, 2002 to November, 2003) * Major Responsibilities: * Quality monitoring strategy * Process improvements - Identify process improvements and generate savings (QNS) for the company * Base lining, validation and monitoring of process CTQ's * Conduct quality trainings * Ensure Quality of deliverables (TAT, Accuracy and Productivity) to client)

* o Driving continuous improvement using Kaizen, Six sigma, QC tools viz. RCA, Pareto, Fishbone Analysis * o Support delivery teams for Quality SLA’s and deployment of transactional Quality framework as per COPC standard * o Leading ISO9001 and SAS70 compliance implementation * o Successfully completed a program of quarterly internal QMS audits for all departments and supported Head of Departments with closure of Non-conformities. * o Supporting migration of processes from onshore by preparing Quality plan * o Involved with implementation of US federal - HIPAA compliance * o Exposure to US Healthcare domain – member enrolment, claims adjudication, 837 EDI standard, CMS regulations * o Was part of a core team involved in turning around performance of a major client in span of 3 months (moved from Red to Green in terms of SLA’s)

* Leading strategic quality initiatives for Pune centre * Process improvements using Six sigma, RCA/Pareto analysis and Kaizen * Ensuring compliance to ISO9001 standard – conduct internal audits and facilitate closure of NC’s * Involved in setting up the Transactional monitoring parameters and managing client expectations on Quality * Involved in designing the Quality approach for new business proposals(RFPs) * Conduct new process transition tollgate audits and facilitate closure of gaps * Conduct Quality trainings and create Quality awareness in the delivery unit