Hashir Ismail
Client Support Specialist (SaaS)- TechOps @ Cloudelligent
About
Versatile IT Professional with a strong foundation in client support, system access management, and enterprise service tools. Adept at streamlining user lifecycle processes, resolving technical issues, and supporting secure, scalable IT environments. Proven ability to work across identity platforms, virtual systems, and ticketing frameworks to enhance end-user experience and maintain operational integrity in fast-paced environments. 📩 Email: Raohashirsaleem98@gmail.com
Pakistan
Islāmābād
Information Technology & Services
Salesforce.com, Remote Desktop, Back-end Operations, Legal Management System, Zendesk Customer Service Software, Jira Service Desk, Slack, VMware Server, Check Point Endpoint Security, User Maintenance, Learning Management Systems, Microsoft Licensing, Volume Licensing (EA, CSP, MPSA, Open Value), Cloud Solutions (Microsoft 365, Azure, Dynamics 365), Software Asset Management (SAM), Licensing Compliance and Auditing, Licensing Lifecycle Management, Customer Success Management, Troubleshooting and Problem Resolution, Cloud Transformation Strategies
Experience
Client Support Specialist (SaaS)- TechOps
Cloudelligent
Islamabad
Licensing Support Specialist
Zones IT Solutions
Islamabad
IT Support Executive
Prima Systems
Islamabad
Technical Project Coordinator
Gaichu Managed Services
Islamabad
Site Engineer
Bright Sun Engineering Services
Islamabad
Summer Internship
National Transmission & Dispatch Company (NTDC), Pakistan
Lahore District, Punjab, Pakistan
Education
Air University
Telecommunications Engineering
Punjab Group Of Colleges
Pre-Engineering
BISE Multan
Computer Science
Hashir Ismail's Contact Information
Phone
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