Hashim Ismayil

• Led continent-wide information security programs, ensuring compliance with company security controls, PCI DSS standards, and organization-wide security policies. • Managed end-to-end vulnerability and patch management initiatives, reducing security risks associated with outdated systems and unmitigated threats. • Coordinated and delivered regular education and awareness sessions, including monthly office hours, IT onboarding, and monthly vulnerability calls for IT associates. • Oversaw audit programs such as PCI compliance, Property Security Review, Franchise Property Security Controls Verification, and annual Information Protection & Privacy Assessments (IPPA). • Maintained and enhanced IT compliance tools, including the Application Inventory, SecureSweep, and custom ServiceNow applications to ensure accurate tracking and audit readiness. • Produced monthly security statements and analytics dashboards (Power BI) to monitor key compliance metrics and present actionable insights to leadership. • Developed and implemented project management strategies to provide security guidance, communication, and documentation support for continent-level initiatives. • Collaborated with Business Information Security Partners to conduct due diligence for new business opportunities, openings, conversions, and acquisitions. • Supported incident response activities in coordination with CIRT, facilitating timely communication and resolution of security incidents. • Led training development and delivery for continent IT managers and staff, fostering a security-conscious culture and ensuring alignment with best practices. • Managed privacy and legal partnership programs, supporting records of data processing activities and compliance with regulatory requirements. • Utilized advanced reporting and monitoring platforms (Power BI, ServiceNow) to analyze security compliance data and drive continuous improvement in IT security posture

Hotel Technology Leadership: •Guide IT initiatives aligned with hotel goals, oversee efficient operations, manage budgets for critical upgrades, and prioritize guest services. •Stay updated on industry trends and emerging technologies. Propose innovative solutions to enhance guest experiences and maintain a competitive edge. •Project Management: Lead technology projects, manage scope, timelines, resources, and risks to deliver successful outcomes. Technology Infrastructure: •Management & Security: Oversee the hotel's networks, servers, hardware, and ensure their security, functionality, and updates. •Upgrades & Maintenance: Coordinate software/hardware upgrades, schedule maintenance to prevent downtime, and manage vendor contracts. •Hotel Applications: Manage hotel-specific applications like PMS, reservations, and guest-facing apps to personalize experiences and troubleshoot issues. •Emergency Response: Develop disaster recovery plans for IT systems to minimize disruptions and ensure business continuity. Guest Technology & Security: •Guest Support: Provide technical assistance to guests for Wi-Fi, in-room amenities, and mobile services. Resolve guest technology complaints for a seamless experience. •Data Security & Compliance: Implement and enforce robust data security protocols to protect guest information, financial transactions, and hotel intellectual property. Train staff on handling sensitive data and maintaining guest privacy in accordance with industry regulations (PCI-DSS, GDPR). •Cybersecurity: Stay informed about cyber threats and implement measures to prevent data breaches, malware, and unauthorized access. Train staff on security best practices. Collaboration & Support: •Department Collaboration: Work with other departments (front office, housekeeping, etc.) to integrate technology across operations and support events/conferences. •Staff Training & Supervision: Lead and train IT professionals to enhance technical skills and provide efficient user support

Manage IT operation: Role: • Troubleshooting problems pertaining to performance tuning, network administration, application conflicts, and system bugs • Maintaining active directory including security domains, user profiles as well as other resources on the network • Performing as primary contact for all IT-related services • Installing and maintaining network and data communication hardware & software environment • Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan • Facilitating: o Server installation and Administration (Windows 2016, 2012 & 2008, Windows file server) o VMWare Administration o Microsoft SharePoint & Teams Management • Monitoring &administration of: o Hotel systems such as Micros Opera PMS, Micros Simphony POS, Material Management System, Financial Software, HR Payroll System, IPTV system, Backup Software, Endpoint software, Hotel System Interfaces and so on o IP Telephone (Alcatel Lucent Omni PCX Ent.) o Cisco Switches, Wireless Controller, and AIR-series access points • Ensuring effective maintenance of inventories and managing IT hardware/software • Installing and testing corporate-approved program changes to the hotel computer systems • Making sure that computer and network operations are monitored at the property, while backup/recovery functions are performed on a scheduled basis • Managing firewall, network, and server monitoring • Liaising with systems partners to finalize designs and confirm requirements

Administering all system, application, and network-related issues. Coordination of projects and application support vendors. Running the property IT operation in the absence of the Director of IT.

3 year Diploma in Computer Hardware Maintenance from Govt. Polytechnic College,Kerala,India