Hashan Sankalpa

Managed Logitech for Business (L4B) RMA and pre-sales technical support within a channel-led model, working closely with authorized partners and distributors. Handled end-to-end RMA operations including validation, warranty compliance, replacements, DOA processing, escalation management, and SLA tracking, while supporting partners in resolving issues raised by their end users. Provided pre-sales engineering support to partners, delivering Logitech for Business product demonstrations jointly with partners during end-user meetings and presentations. Collected and analyzed end-user requirements through partner-led engagements and matched those requirements to appropriate Logitech for Business solutions for meeting room and workspace deployments. Supported proof-of-concepts and trial deployments, and provided interoperability and configuration guidance for collaboration platforms such as Microsoft Teams, Zoom, and Google Meet, strengthening partner capability and improving deal conversion.

Assisted in processing and organizing large volumes of documents, ensuring proper filing and record-keeping procedures were followed. Utilized electronic database systems to input, update, and retrieve accurate and confidential information. Responded promptly and professionally to inquiries and requests from customers and colleagues, providing exceptional customer service. Collaborated with team members to develop and implement efficient administrative procedures, resulting in improved workflow and productivity.

Conducted comprehensive diagnostics and troubleshooting on computer hardware components to identify and resolve technical issues efficiently. Installed and configured computer systems, including CPUs, motherboards, memory modules, and peripheral devices, ensuring optimal functionality and compatibility. Collaborated with cross-functional teams to develop and implement preventive maintenance schedules, resulting in increased equipment reliability and reduced downtime. Provided timely technical support and resolved hardware-related problems for a diverse range of clients, delivering exceptional customer service and satisfaction.