hasan rahman

local it support engineer

About

Experienced Service Desk with a demonstrated history of working in the information technology and services industry. Skilled in Service-Level Agreements (SLA), BMC Remedy, IT Strategy, Data Center, and Contact Centers. Strong information technology professional with a Microsoft Certified System Administrator focused in Networking, and LAN/WAN Management from Ashfield College, Sandyford Rd, Ashfield College, Main Street, Templeogue, Dublin 6W.

Country

germany

City

frankfurt am main

Industry

information technology and services

Skill

active directory, technical support, service desk, networking, itil, it service management, service delivery, help desk support, incident management, it operations, citrix, vendor management, bmc remedy, business analysis, windows server, lotus notes, servers, it strategy, microsoft exchange, software documentation, it management, operating systems, troubleshooting, it outsourcing, network administration, security, sla, disaster recovery, hardware, dhcp, team management, team leadership, change management, cisco technologies, management, call centers, outsourcing, service management, data center, vpn, sccm, windows 7, vmware, computer hardware, system administration, business process, blackberry enterprise server, software installation

Experience

local it support engineer

field service specialist

european central bank

2017-1 - Present · 9 yrs 9 mos

technical service

2008-5 - 2011-2 · 2 yrs 10 mos

Profile manipulation through active directory to allow network, share drive access. Blackberry user profile setup.

servicedesk specialist - install and move and add and change and deletion

ibm

2011-3 - 2013-4 · 2 yrs 2 mos

Process new request. – Workstation, Printer, peripheral, Software deployment.

global it - application services

sap

2013-5 - 2015-6 · 2 yrs 2 mos

desktop support specialist

h&r block

2015-7 - 2016-12 · 1 yr 6 mos

* Windows 7, 10 & Mac os x remote & onsite support. * RDP and Bomgar. * Hardware & peripheral Add, Change and Move. * Software installation. * Activate/deactivate LAN port/switch and configure LAN access. * Server: reboot, change/configure hardware and renew licensing. * User account management. (AD/ Exchange). * Managing office inventory & software licensing. * Cisco IP Phone communication. * Office AV administration (Blue Jeans). * Antivirus Administration. * VMware administration: creation and configuration (vSphere). * Demolition unused VM’s. * Monthly VM report. * Biweekly and monthly overall team performance report. * Security vulnerability reporting & remediation (Qualys). * Asset Management. * Maintenance of onsite hardware * Office 365 migration. * On-boarding of new team members. * Responsible for the installation and maintenance of LAB software including Windows Server 2008. * Remote operations at HRB offices in the US, Canada & India. * I am part of the team to build out H&R Block global technology center in Dublin as a member of the local IT support team.